OPERATIONS MANAGER
Reports to: General Manager, the position is exempt.
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Step into the world of charm reminiscent of small hotels scattered across western Europe at Hotel Granada, where a hidden oasis awaits, providing respite from the noise and traffic of the city. Once inside, guests are enveloped by the romantic aura of the building, offering a peaceful escape from the stress and chaos of the surrounding urban infrastructure. Nestled in the heart of historic Midtown Atlanta, the hotel's Spanish Colonial architecture stands as a dramatic departure from the typical steel and glass buildings, boasting modern touches and meticulous attention to design that seamlessly blend the past with the present.
With a fascinating history dating back to 1923, Hotel Granada has witnessed Atlanta's rise as a dazzling southern destination. Formerly known as the Granada Apartments, the property was converted to The Artmore Hotel in 1984, hosting a myriad of prominent figures and quirky characters that have contributed to the city's vibrant personality. Its stucco facade, red tile roof, an inviting open-air courtyard come together and converge to create an urban oasis, offering guests a European-style experience within a meticulously restored and architecturally significant structure.
At the heart of the 120-room hotel lies a lively and quaint courtyard, serving as an all-day dining and drinking destination for museum goers, locals, and hotel guests alike. Descend downstairs to discover an elevated and enchanting cocktail bar, where a carefully crafted drinks program promises a taste of perfection, positioning it to quickly become one of Atlanta's most sought-after spots. Hotel Granada invites guests to embark on a timeless escape, where the allure of the past meets the comforts of modernity. Whether you seek solace in history, appreciate exquisite design, or simply yearn for a delightful experience, Hotel Granada promises an unforgettable journey where the past and present unite.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
THE ROLE
The Operations Manager at Hotel Granada oversees both the Housekeeping and Engineering departments, ensuring the hotel is safe, well-maintained, and consistently delivering exceptional guest experiences. This role blends strategic leadership with hands-on operational involvement. You will guide and support your teams and stay connected to the day-to-day realities of the property.
You will manage staffing, schedules, and departmental priorities, while ensuring preventative maintenance programs and housekeeping standards are executed effectively. Your presence on the floors and in the back-of-house will help inspire your team, reinforce quality standards, and ensure smooth operations. While you will not be performing every technical repair, your knowledge of engineering and facilities systems allows you to make informed decisions, coach your team, and oversee critical maintenance and safety programs
WHO YOU ARE
You are a hands-on, results-driven leader with a keen eye for both the details and the big picture. You thrive in operations, balancing people, process, and product. Whether it is ensuring spotless guest rooms, orchestrating preventive maintenance, or coaching a team to deliver service with genuine care, you bring a calm confidence that builds trust across departments. You understand that behind every great guest experience is a well-run hotel, and you are proud to be the one who makes that possible.
WHAT YOU WILL DO
- Provide day-to-day leadership, coaching, and development for Housekeeping and Engineering associates.
- Champion a culture of accountability, service, and pride across both teams.
- Ensure rooms, public spaces, and back-of-house areas meet Aparium's quality and cleanliness standards.
- Oversee preventive maintenance and capital improvement projects with attention to safety, timeliness, and budget.
- Develop and manage departmental schedules, staffing, and labor productivity.
- Maintain effective inventory systems for housekeeping supplies, linens, tools, and engineering equipment.
- Uphold compliance with health, safety, and environmental regulations.
- Collaborate with all hotel departments to support guest satisfaction and resolve operational challenges.
- Lead by example, modeling Aparium's values in every interaction with associates, guests, and partners.
POSITION REQUIREMENTS
- 3+ years of progressive leadership experience in hotel operations, facilities, or a related field.
- Proven ability to lead, mentor, and develop diverse teams.
- Knowledge of housekeeping standards, building systems, and preventive maintenance practices.
- Strong financial acumen with experience in budgeting, forecasting, and cost control.
- Excellent problem-solving skills and ability to make quick, sound decisions under pressure.
- Hands-on approach with a willingness to roll up your sleeves when needed.
- Strong communication skills, both verbal and written.
- A passion for hospitality and a commitment to Aparium's "Hotels Done Differently" philosophy.
HOW YOU LEAD
- Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders
- Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
- Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality
- Highly analytical in thought and recommendations, although never acting like the smartest person in the room; and continually seeking out the facts; able to express a point of view without being driven by your ego.
- Demonstrates business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of sales goals and budgets
- Demonstrates the ability to identify strategic needs yet can be a "soldier" to ensure a strategic plan is implemented.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they fell a sense of belonging. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Aparium Hotel Group
Sep 18, 2025 