New

Dir Patient Access Services

MultiCare Health System
paid time off
United States, Washington, Spokane
Sep 18, 2025
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Business Hours Position Summary The Director of Patient Access Services is responsible for the development, implementation and overall operations of Patient Access Services for an assigned region to ensure programs align with strategic initiatives which include creating the ideal patient experience, data quality and optimal revenue recovery. The director oversees delivery of services through a collaborative access team that provides user-friendly services to patients, payers, physicians and other health care professionals to facilitate seamless patient access to the MultiCare system; avoids bad debt related to unauthorized hospitalizations or procedures, un-sponsored care or incorrect patient payer or demographic data; enhances customer satisfaction with access services; works with executive leadership, clinical directors and physicians to identify and resolve capacity issues that create barriers to region wide patient flow; assures hospital compliance with Advanced Beneficiary Notification (ABN), Medicare as a Secondary Payer (MSP), Advanced Directives, Patient Bill of Rights, medical necessity, observation status and other regulatory guidelines. Hospital-based leaders may have a dual matrixed reporting structure. Requirements Bachelor's or Master's Degree in Business Administration, Health Care Administration, or Clinical Administration preferred Eight (8) years of acute care hospital or health system access services experience and mastery of the Access Services function Five (5) years of experience in a managerial or supervisory capacity Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $103,615.00 - $149,105.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.