Remote New

Technical Account Manager- MSSP

Vectra
life insurance, 401(k), stock options
United States
Sep 20, 2025
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Technical Account Manager - MSSP Position Overview We are seeking an experienced Technical Account Manager (TAM) specializing in cybersecurity to manage strategic relationships with our Managed Security Service Provider (MSSP) partners. This role is critical in providing expert guidance and technical solutions to enhance the knowledge and security posture of Vectra-based service offerings. The TAM will serve as a trusted advisor, bridging the gap between our cybersecurity solutions, MSSP partners, and customer needs while ensuring smooth optimization, adoption and ongoing success. Key Responsibilities Strategic Partnership Management Serve as the primary technical liaison between Vectra and focus MSSP partners Build and maintain strong relationships with MSSP's delivery engineers and analysts Identify adoption opportunities for MSSP customers, and enable MSSP engineers to deliver it to their customers Technical Excellence & Solutions Provide consultative guidance to MSSP engineers to optimize deployment, configuration, and integration of Vectra solutions Assist MSSPs in delivering proactive recommendations for risk mitigation to their end customers Support troubleshooting initiatives and implement cybersecurity best practices Collaborate with Vectra Product Management to ensure solutions align with MSSP partner needs Stay current with industry trends, emerging threats, and compliance requirements Enablement Develop MSSP specific implementation and analysis playbooks Create educational content and resources to improve security awareness across partner organizations Facilitate knowledge transfer sessions and technical workshops Support partner certification and skill development initiatives Operational Support Provide technical guidance for complex deployments and integrations Assist with escalated customer issues and technical challenges Monitor and optimize partner performance metrics Required Qualifications Technical Expertise 5+ years of experience in cybersecurity, preferably with MSSP or managed services background Strong knowledge of network security, threat detection, and incident response Experience with security orchestration platforms and integration technologies Understanding of compliance frameworks and regulatory requirements Relationship Management Proven track record of managing strategic B2B partnerships Experience working with MSSPs, MSPs, or channel partners Strong customer success and account management background Ability to build trust and serve as a technical advisor to senior stakeholders Communication & Collaboration Excellent written and verbal communication skills Experience presenting to technical and executive audiences Strong project management and organizational skills Ability to work cross-functionally with product, sales, and support teams Industry Knowledge Deep understanding of the MSSP market and business models Knowledge of cybersecurity industry trends and best practices Experience with threat intelligence and security analytics Familiarity with enterprise security architectures Preferred Qualifications Master's degree in relevant field Industry certifications (CISSP, CISM, CEH, or similar) Experience with Vectra or similar NDR/XDR platforms Previous experience managing large-scale MSSP partnerships Knowledge of federal, SLED, and healthcare market segments Success Metrics MSSP partner satisfaction and retention rates Technical implementation success rates Partner revenue growth and expansion Customer escalation resolution time Travel Requirements Up to 25% travel to partner locations and industry events Compensation & Benefits Competitive base salary commensurate with experience Performance-based bonus structure Comprehensive benefits package including health, dental, vision, and 401(k) Professional development opportunities and continuing education support Stock options/equity participation Growth Opportunities This role offers significant growth potential as we scale our MSSP program. Future opportunities include: Leadership of regional TAM teams Expansion into new market segments Product strategy and development influence Advanced partnership development roles This position supports our strategic focus on high-value MSSP partnerships with $1M+ ACV recurring business. The successful candidate will play a crucial role in scaling our partner ecosystem while maintaining the highest levels of technical excellence and customer satisfaction. Our competitive total rewards package includes cash compensation within the range provided below Actual pay for this position may vary based on the hired candidate's location, experience and relevant incumbent pay position. Vectra Total Rewards $91,700 — $177,300 USD Vectra provides a comprehensive total rewards packagethat supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.