Senior Customer Account Specialist (Amazon Account)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary:

The Senior Customer Account Specialist (Amazon Account) leads the digital presence and commercial execution of Nespresso USA's portfolio on Amazon Business. Focused on the unique needs of small and medium-sized businesses (SMBs), this role ensures our coffee, machine, and accessory offerings are discoverable, shoppable, and are also aligned to the professional (B2B) customer journey.

The Senior Customer Account Specialist will also bring together deep Amazon platform expertise with a B2B mindset to help unlock Nespresso USA's growth ambition in the digital space. As the primary point of contact for the Amazon Business internally, this role collaborates closely with the Nespresso USA Professional Commercial and Channel Marketing teams to translate strategy into in-platform impact - powering our ambition to become the preferred coffee solution for SMBs online. This is a hybrid-based role, working 2 days a week onsite (Manhattan Herald Square) and the rest remotely from home.

Responsibilities:

Own Amazon Business Operations & Commercial Execution

* Deliver day-to-day operational excellence and business performance for Nespresso products on Amazon Business.
* Manage item setup, availability, pricing, and catalog integrity across machines, coffee, and accessories.
* Monitor and resolve catalog issues in collaboration with Amazon AVS (e.g., OOS, pricing discrepancies, content).
* Execute promotional campaigns and merchandising activations tailored to B2B shoppers.
* Partner with supply chain and finance teams to drive forecast accuracy and inventory health.

Drive Digital Shelf Health & Brand Expertise

* Ensure discoverability and conversion of the Nespresso Professional portfolio through tailored, high-performing content and a frictionless brand experience.
* Optimize PDPs for clarity, compliance and SMB conversion.
* Support seasonal updates and expansion of the Amazon Business Brand Store.
* Ensure consistency in branding and content across PDPs and brand store.
* Collaborate with Digital Shelf and Channel Marketing teams to adapt content for the B2B context.

Lead Internal Coordination & Account-Level Insights

* Serve as the internal point of contact for Amazon Business across the organization.
* Drive internal alignment and data-driven decision-making by leading cross-functional reporting, recaps, and campaign planning.
* Translate platform analytics into actionable insights for the CAM and Nespresso Professional stakeholders.
* Coordinate readiness across legal, content, and operational teams for new launches and campaigns.
* Maintain a test-and-learn mindset to identify new growth levers for the Professional portfolio in-platform.

Requirements:

* High School Diploma or GED required; Bachelor's degree preferred.
* 3 or more years of work experience in Ecommerce, Vendor Operations and/or Digital Merchandising required.
* Familiarity with Amazon Vendor and Seller Central is highly desired.
* Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
* Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
* Must be detail-oriented, agile and able to multi-task as needed.
* Willing and able to work under pressure to meet tight deadlines with minimal supervision.
* Strong passion for Digital Retail and delivering B2B customer solutions.
* Willing and able to travel up to 10% as needed based on the needs of the team and the business.

The approximate pay range for this position is $115,000 to $130,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us |Nestle Careers (nestlejobs.com)

Requisition ID:
370236 #LI-FG1

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

Nestle Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Job Requisition:370236