New

Member Services Representative (Call Center)

TEKsystems
$33,280.00 - $40,560.00 / yr
paid holidays
United States, Michigan, Southfield
Sep 22, 2025
Member Service Center Representative - Call Center (Full-Time) Schedule Options (Pick one and stick with it) \| 5 Days/Week (Must Work One Weekend Day) - 9a-6 - 10a-7 - 11a-8 - 12p-9p Training & Development: Initial Training: Monday-Friday, 8:00 AM - 5:00 PM for 3 months (1-hour lunch). Ongoing Team Training: Shadowing, hands-on practice, and teach-back methods for 2-3 months. Are you charismatic, friendly, and a natural problem solver? Do you thrive in a team-oriented environment and love helping others? If so, we've got the perfect opportunity for you! Join our dynamic 365 Live Call Center as a Member Service Center Representative, where you'll be the voice of a respected Michigan credit union known for exceptional service and community commitment. This is more than just a job-it's a chance to make a real impact in the lives of our members every single day. What You'll Do: Handle 80-100 calls daily, providing solutions and support with a smile. Assist members with inquiries about checking, savings, loans, and lines of credit. Resolve account issues and document interactions thoroughly. Recommend financial products and services tailored to member needs. Process loan payments and various account transactions. Deliver five-star service that builds trust and loyalty. Be a confident, positive voice that represents our brand with pride. Troubleshoot issues with online banking, account access, and more. Occasionally take loan applications and guide members through the process. Dress Code: Business Casual - Professional, comfortable, and ready to represent! Experience Level: Entry Level - We'll train you to succeed! Why You'll Love It Here: Be part of a supportive, energetic team that treats each other like family. Grow your career in a stable, respected financial institution. Make a difference in the lives of members every day. Free Gym membership (onsite State-of-the-Art Fitness Center and Lockerooms) Excellent Benefits Accumulate Vacation, and receive Paid Holidays right out of the gate This is a Direct Placement Opportunity, which does not involve a contract Pay and Benefits The pay range for this position is $33280.00 - $40560.00/yr. Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you! Workplace Type This is a fully onsite position in Southfield,MI. Application Deadline This position is anticipated to close on Sep 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.