Volunteer Experience Manager (Sr. Recruitment Specialist for Dallas, TX)

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):
Are you ready to lead with heart and strategy in a role where purpose meets impact? As theVolunteer Experience Manager, you'll be at the center of cultivating a thriving volunteer ecosystem that fuels our humanitarian mission. This dynamic position blends strategic planning, relationship-building, and hands-on leadership to recruit, onboard, train, and retain a passionate, diverse volunteer force. From shaping partnerships and mentoring leaders to designing recruitment events, you'll champion every stage of the volunteer journey. You'll also play a role inYouth and Young Adult Engagement, inspiring service and leadership across K-12 schools and colleges. If you're passionate about people, process, and purpose-driven impact, this is where your calling meets its career match.

The candidate must reside in the DFW metroplex.

This position is not eligible for relocation assistance.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Recruitment & Partnerships

• Develop and execute broad-based recruitment strategies to identify and attract volunteers.
• Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals, and ensure placement of sufficient numbers of volunteers to meet operational needs.
• Conduct general and targeted outreach and recruiting activities through various resource pools, networks, and social media to obtain volunteer applicants tracked to referral and approval.
• Leverage recruitment venues, in-person presentations, social media campaigns, user groups, and professional associations to identify and attract qualified candidates.
• Identify, cultivate, and maintain strategic partnerships with volunteer recruitment sources, agencies, organizations, market segments, and community groups to create a robust network and strong candidate pipeline for future needs.
• Collaborate with internal teams to develop a sustainable, diverse candidate pipeline through both in-person and digital strategies.
• Evaluate and modify recruitment strategies based on lessons learned. Support the development and ongoing refinement of the Volunteer Recruitment Plan.
• Provide coaching, guidance, and subject-matter expertise related to recruitment activities of prospective volunteers to effectively support goals.
• Collaborate with marketing and communications teams to leverage existing or develop new recruitment materials. Create presentations to ensure maximum effectiveness for online and in-person targeted recruitment efforts.
• Using the appropriate tools, maintain accurate records of all potential and actual volunteer leads and produce status reports as directed.

Regional Team Building & Leadership

• Build and manage high-performing volunteer teams across the North Texas Region.
• Foster a culture of collaboration, empowerment, and shared purpose by developing strong relationships with volunteers and community leaders.
• Inspire and mentor team leads to take ownership of local engagement efforts, ensuring alignment with organizational goals while celebrating the unique strengths of each community.
• Provide coaching and guidance to volunteer recruitment teams (paid and volunteers) and foster a culture of volunteerism that supports recruitment strategies.

Onboarding & Training

• Oversee volunteer onboarding processes by leading and mentoring volunteer leaders.
• Facilitate robust training programs; provide guidance and ensure that all volunteer trainers are equipped with updated tools, resources, and clear documentation.

Scheduling & Coordination

• Liaise with internal and external partners to ensure volunteer support is timely, well-coordinated, and mission-aligned.

Needs Assessment & Planning

• Conduct and manage comprehensive volunteer needs assessments in collaboration with stakeholders to align volunteer goals with organizational priorities.
• Ensure results are used to drive action and are revisited regularly to adapt to changing needs.

Screening & Intake Support

• Work with volunteer screening and intake team members.
• Serve as a point-of-contact for the Volunteer Intake Processing Center for your assigned population, ensuring a seamless referral and placement process.

Regional Travel & Support

• Travel throughout the North Texas Region as needed to support volunteer events, recruitment efforts, training sessions, and engagement activities.
• Serve as a visible and accessible leader, strengthening relationships and ensuring a consistent, mission-driven volunteer experience across all locations.

Volunteer Engagement & Retention

• Regularly review satisfaction data and collaborate with operational teams to design and implement strategies that improve volunteer experience, retention, and overall morale.
• Maintain regular, meaningful volunteer interaction through formal structures and personal connections.

Youth and Young Adult Engagement

• Support Red Cross Clubs, youth programs, and initiatives that foster volunteerism and leadership in K-12 and higher education institutions.
• Build lasting relationships with schools, colleges, and campus groups to inspire the next generation of humanitarians.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelor's degree required.

Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred.

Management Experience: Minimum 1 year of management experience.

Skills & Abilities:

• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  

Travel: The Volunteer Experience Manager (Senior Volunteer Recruitment Specialist) must reside within the DFW metroplex and will lead all recruitment efforts within these chapters. This position will be from 8:00 a.m. to 5:00 p.m. Monday through Friday, and some weekends and evenings will be required during times of business need. Travel throughout the region will also be involved up to 25% of the time.

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Physical Requirements: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this Job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Work Conditions: Work is performed primarily indoors with some outdoor events and potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, region and state. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Must be able to multitask high priority deadlines.
• Relationship building experience.
• Experience building own recruitment teams

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO: Starting at 15 days a year; based on type of job and tenure

* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights