Client & Partner Technology Solutions Manager

Manage travel technology consulting and partner channel development-combining solution design, commercial enablement, and channel execution to drive revenue, strengthen partnerships, and enhance the customer experience across North America. Serves as part of the presentation team, collaborating with Sales Leaders and regional resources to articulate technology offerings, deliver demonstrations, and participate in best-and-final presentations.

standard

Lead pre-sales solution design and technical engagements for enterprise clients
• Engage to support bids, demos, and client presentations
• Participate in best-and-final presentations, demonstrating technology when required
• Partner with Product and Engineering to influence roadmaps and improve customer outcomes
• Document complex business and technical requirements clearly
• Oversee partner onboarding, enablement, and performance across agency, reseller, and alliance networks
• Design and execute growth-focused partner/channel strategies
• Support joint go-to-market programs, co-branded initiatives, and solution integrations
• Track and report on channel KPIs to guide planning and success
• Maintain compliance, consistency, and brand alignment across partnerships
• Connect Sales, Product, Marketing, Operations, and external stakeholders
• Promote best practices in solution delivery and partner engagement
• Represent the organization in client and partner discussions
• Contribute to enterprise planning and long-term strategic initiatives

This position has no direct supervisory responsibilities

• Embrace CTM's core values of Connect, Deliver and Evolve.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree desired; Master's preferred, or equivalent experience
• 5+ years in enterprise technology consulting, pre-sales engineering, or partner/channel management

• Deep knowledge of travel technology and enterprise platforms
• Proven success in scalable partner/channel growth strategies
• Proficiency in Power BI and Microsoft Office Suite
• Strong communication, relationship-building, and project management skills
• Experience in complex, matrixed environments

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

#LI-MD1