New

Sales Account Manager

Koch Business Solutions, LP
life insurance, parental leave
United States, California, Costa Mesa
3545 Harbor Boulevard (Show on map)
Sep 24, 2025
Your Job Phillips-Medisize is seeking a Strategic Account Manager supporting large sustaining customers from multiple Phillips-Medisize Facilities. This individual will work with a cross functional team including operations, supply chain and engineering and be responsible for the customer relationship. The Strategic Account Manager (SAM) serves as the primary point of contact and leader for commercial relationships. This position involves collaborating with cross-functional teams to manage the customer account, forecast demand, drive growth, and operational excellence, with a specific focus on our largest Medtech customer. This role requires a strategic leader with strong commercial acumen and relationship management skills, adept at working cross-functionally to meet customer needs and drive both short- and long-term business success. The SAM must be proactive in forecasting, contract management, pricing strategy, and continuous improvement to our largest strategic All-In account and contribute to the overall growth and operational excellence of Phillips-Medisize. Our Team Phillips-Medisize, a Molex Company is an end-to-end provider of innovation, development, and manufacturing solutions to the pharmaceutical, diagnostics and medical device industries. The largest pharmaceutical, MedTech and in-vitro diagnostic companies in the world count on Phillips-Medisize to bring their breakthrough ideas and innovative branded products to market - with confidence. As a contract design and manufacturing organization (CDMO), we work closely with our customers to deliver proven, highly engineered products that help millions of people live healthier, more productive lives. Autoinjectors and pens for delivering insulin, GLP1, epinephrine and other life-saving drug treatments. Advanced, wearable injection pumps. Continuous glucose monitoring systems. Inhaler based therapies for respiratory diseases. What You Will Do Function as the point of contact for key Medtech customers for Phillips-Medisize, providing leadership on the commercial relationship. Assist in the strategic development of existing customer accounts. Responsible for maintaining and building relationships within the customer's organization Responsible for customer surveys and / or customer feedback mechanisms. Provide quarterly strategic business reviews. Responsible for ensuring contracts are invoked and maintained as programs progress with the support of the relevant Program Managers and Business Unit Manager Responsible for negotiating and putting in place legal agreements. Lead regular customer engagement and channel critical inputs including forecasting, demand, risks, issues and any other relevant inputs. Manage pricing and project process Participate in business development issues such as supply agreements, long-term agreements, cost reduction requests, cost sharing requests, pricing negotiations, account reviews, etc. Identify and channel any new opportunities through appropriate structure Promote capabilities and support other account management resources Specific Responsibilities Related to Customer Lead and promote internal commercial excellence. Drive the 5-year forecast analysis and maintenance, coordinating with the Global Account Director. Engage with customer business partners to understand capacity and delivery for the current and next fiscal years. Lead all forecast calls with customers' planning teams, optimizing supply chain arrangements and escalating concerns as needed. Manage End of Life (EOL) notifications for product obsolescence with the customer. Participate in procurement reviews to identify and execute supplier strategies that reduce costs, optimize contracts, secure supply, and foster vendor partnerships. Collaborate with Pricing Manager, Medtech Finance, and Global Account Director to establish and refine a 5-year price strategy. Participate in ongoing long-term pricing negotiations. Provide input on priority setting and rollout of Continuous Improvement Projects (CIPs) to Operations leadership. Lead resolution of quality issues involving suppliers and internal parties. Work with Operations to gather machinery idle time and operational metrics in preparation for quarterly executive reviews. Identify and suggest improvements to Customer Service processes to enhance global efficiency and customer satisfaction. Participate in New Product Introduction (NPI) calls to maintain a holistic portfolio view. Travel actively to key sites for customer visits, business reviews, and negotiations as appropriate. Who You Are (Basic Qualifications) Three (3) years of customer account management experience. Experience in managing and navigating complex customer relationships, including difficult conversations. Experience working with executive leadership on strategy implementation. Experience working collaboratively with cross-functional teams. Experience in developing and executing customer account plans including contract/pricing negotiations and forecasting. What Will Put You Ahead Knowledge of product development, contract manufacturing processes, and associated systems. Experience with Medical Device or cable assembly contract manufacturing. For this role, we anticipate paying $105,000 - $140,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are Phillips Medisize, a Molex company, collaborates with industry leaders to design and manufacture drug delivery systems, medical devices and diagnostic tools that save and improve the quality of life for millions of patients annually. With our dedicated team of 6,000+ employees in 29 locations around the world, we share our customers' mindset that every product is critical to a healthcare provider and their patients somewhere in the world. Molex is a multi-sector global electronics brand owned by Koch, Inc., one of the world's largest privately held companies. Discover your potential to make a difference. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #LI-JN2