Salesforce Architect

Job Summary:

Supporting BDO Digital's double-digit growth objectives, the Salesforce Architect serves as a key member of the Salesforce team, providing administration and support services to clients. This position is responsible for acting as a system administrator and configurator for client Salesforce environments. Responsibilities include sales support, scoping, delivery oversight, discovery, requirements gathering, process documentation, configuration, and implementation management for Salesforce Sales Cloud, Service Cloud, Data Cloud, Agentforce, and various industry-specific clouds. The role also supports integrated business applications and serves as a primary resource for clients across sales, service, marketing, artificial intelligence, and reporting functions.

Job Duties:

Solution Architecture, Technical Design and Implementation:

• Architects enterprise-level business solutions and leading team members in design, development, dev ops and quality assurance on Salesforce projects
• Designs and delivers large cross-cloud Salesforce implementations, including Sales Cloud, Service Cloud, Experience Cloud, and Industry Clouds (Data Cloud & Einstein experience is a plus)
• Manages the technical delivery of Salesforce data model design, declarative configuration, custom development, security design, dev ops, integrations, and data migration elements of a Salesforce implementation
• Develops & enforces technical direction, standards and templates including architectural design blueprints, development best practices, dev ops and documentation standards
• Collaborates with other BDO practices and client technical counterparts to provide guidance on enterprise architecture discussions
• Manages key technical client relationships across delivery programs
• Mentors and coaching team members to grow their technical skills on the Salesforce platform
• Collaborates with clients and functional teams to understand business requirements and translate to technical designs
• Supports pre-sales activities and working with prospects to understand business requirements, creating high level designs, driving effort estimations and supporting proposals and client presentations
• Stays informed of the latest Salesforce product releases leading the practice learning & development strategies
• Other duties as required

Supervisory Responsibilities:

• Owns and drives completion of key workstreams as directed by project leaders
• Manages project workstreams as directed
• Mentors and develops entry level consultants and senior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High School Diploma or GED, required
• Bachelor's degree, preferred

Experience:

• Eight (8) or more years of hands-on Salesforce design and development across core clouds (Sales, Service, Experience, Agentforce (AI), Data and Industry Clouds)
• Four (4) or more years of experience in each of the following, required:
  
  
  
  • Salesforce configuration and development across declarative configurations, APEX, Visualforce and Lightning Web Components
  • Salesforce data model design and key design trade-offs (i.e., performance, security etc.)
  • Salesforce development standards, best practices, dev ops, testing and release strategies
  • Salesforce integration patterns, integration to third party systems, data management strategies and data migration processes
  • Salesforce security design and configurations
  • Leading complex multi-cloud Salesforce engagements
  
  

License/Certifications:

• Certified Salesforce Administrator, preferred
• Certified Salesforce Application, System or Technical Architect, preferred

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Salesforce administrator experience, required
• Azure DevOps or Jira experience, preferred

Other Knowledge, Skills & Abilities:

• Ability to support enterprise architecture discussions beyond Salesforce including security, integration patterns, analytics, data governance and AI enablement
• Skilled at bridging between business and technical audiences and translating business requirements to technical details and vice-versa
• Ability to support technical pre-sales activities
• Exceptional communication and presentation skills for internal/external purposes
• Able to adapt quickly to changing client requirements
• Ability to build strong relationships with clients, partners and team members
• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Excels at operating in a fast-paced technical environment

Keywords: Salesforce, Sales Cloud, Service Cloud, Agentforce, Data Cloud, Marketing Cloud, Pardot, CRM, Administrator, Solution Architecture, Solution Engineering, Enterprise Architecture, Technical Design, Requirements Gathering, User Enablement, Integrations, Software, Definition, Custom Applications, Agile Delivery

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $134,000 - $187,000
Maryland Range: $134,000 - $187,000
NYC/Long Island/Westchester Range: $134,000 - $187,000