Lead Patient Navigator - Oncology - 136820

We are seeking a highly motivated and experienced Patient Navigator Lead to support the continued growth and evolution of our Oncology Non-Clinical Patient Navigation program. This leadership role offers an exceptional opportunity to contribute to a high-impact, patient-centered initiative within a comprehensive cancer center. Building upon the success of the existing program, the Lead will play a central role in advancing patient navigation services by driving workflow standardization, enhancing team productivity, and fostering a collaborative environment that promotes knowledge sharing and excellence in care delivery.

Reporting directly to the Manager of Oncology Supportive Care, the Lead will develop and deliver training focused on culturally competent care and motivational interviewing, while supporting the refinement of navigation practices across disease teams. The Lead will work closely with a team of non-clinical Patient Navigators, providing mentorship and guidance to ensure consistent and proactive communication with patients and caregivers throughout their cancer journey. In partnership with the Manager, the Patient Navigator Lead will analyze data to inform decision-making and implement process improvements that support programmatic goals. The incumbent will also provide direct navigation services, demonstrating flexibility in coverage and serving as a trusted resource for patients, care teams, and community partners. This position requires a forward-thinking leader who embraces change, builds trust, and promotes accountability, while inspiring a shared commitment to excellence across the team.

• Bachelor's degree in a health-related field or equivalent healthcare experience/training.

• Five (5) or more years of related healthcare experience.

• Proven success in implementing and evaluating process improvements.

• Demonstrated experience providing mentorship or guidance to peers or team members.

• strong relationship-building skills with internal and external stakeholders.

• Excellent written and verbal communication skills.

• Knowledge of medical terminology and patient navigation principles.

• Advanced problem-solving and analytical skills.

• Ability to work effectively with diverse populations and resolve issues collaboratively.

• Proficiency with Windows-based software, including Microsoft Word, Excel, and Outlook.

• Experience in patient navigation or community health support.

• Understanding of oncology care delivery and supportive care needs.

• Lean Six Sigma training or certification.

• Working knowledge of EPIC.

• Previous leadership experience in a healthcare setting.

• Clinical licensure in a relevant healthcare discipline.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and a pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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