Syndicated Bank Loan Operations Manager - Hybrid

Symetra has an exciting opportunity to join our team as a Syndicated Bank Loan Operations Manager!

About the Role

The Bank Loan Operations Manager will oversee and manage the operational lifecycle of syndicated loan investments. This role is critical in ensuring accurate and timely trade settlement, cash flow processing, and data integrity within our loan investment portfolios and will work closely with front office bank loan team to ensure proper treatment of more complex transactions and portfolio holdings. The ideal candidate will have deep knowledge of syndicated bank loans, a strong understanding of loan agency and custody platforms, and a proven ability to manage operations teams and processes in a fast-paced investment environment. This is a remote role with required travel to the Farmington office a several times per month.

Company Overview

Symetra Investment Management ("SIM") is a SEC-registered investment advisory firm with approximately $78 billion in assets under management as of March 31, 2025.Symetra Financial Corporation ("SFC"), a diversified financial services company with $68.4 billion in assets as of December 31, 2024, headquartered in Bellevue, Washington is the sole shareholder of SIM. SFC is also the holding company of Symetra Life Insurance Company ("Symetra Life"), which was founded in 1957, and has insurer financial strength ratings of 'A' by A.M. Best and Standard & Poor's and 'A1' by Moody's. Symetra Life is among the top 40 largest life insurance companies in the United States (based on statutory admitted assets as of December 31, 2024) and has approximately 2.3 million customers and over 2,600 employees nationwide. SFC is a wholly owned subsidiary of Sumitomo Life Insurance Company, a mutual life insurance company with head offices in Osaka and Tokyo, Japan. Founded in 1907, Sumitomo is one of the largest life insurance companies in Japan with $319 billion of assets as of March 31, 2024.SIM currently has recently begun marketing its investment management services to third-party institutional investors.

What you will do

• Loan closing: Oversee the day-to-day operations of loan closing, a process which includes review of trade details, signing of loan documentation, AML/KYC, movement of wires to fund bank loan trades and much more.
• Daily processing and Workflows: Ensure bank loan activity (e.g. paydowns, rollovers, interest payments, etc.) is processed accurately and timely in various systems. Ensure the team is processing based on best practices and workflows designed to create the most accurate performance, compliance, accounting and reporting results. Look for opportunities to automate processes and controls where appropriate.
• Reconciliations and Controls: Oversee and participate in the daily review and reconciliation of loan positions and transactions between the Trade Order Management System, agent banks and downstream systems to confirm completeness that all activity was recorded. Responsible for timely resolution of any issues identified. Additionally, be responsible for understanding the controls in place related to performance, valuation and data quality, and ensuring they are followed.
• Client relations: As a Registered Investment Advisor, SIM invests on behalf of institutional clients that require detailed information about their investments. Responsible for providing the information timely and accurately, and maintaining good relationships with clients. Participate in prospective clients' due diligence process, including questionnaires and in-person meetings.
• Management: Provide guidance, training and hands-on leadership to a small team. In conjunction with management, develop pathways for career and skills advancement. Collaborate with other teams within SIM and senior management to ensure goals are aligned and to share knowledge. Stay current with market practices, regulatory changes, and industry standards affecting loan operations.

Why work at Symetra

"Symetra is a great company to work for. The culture is amazing. You will feel like home at Symetra." - Dina O., Plan Specialist

"I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I've been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture-Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance." - Carena M.R.., Unit Manager

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range:$103,300 - $172,200 plus eligibility for annual bonus programs

Who you are

• Bachelor's degree in Finance, Accounting, Economics or equivalent work experience.
• At least eight years working with bank loans from an operational perspective, with at least three years in a people manager or team lead role.
• Strong leadership skills.
• Excellent written and verbal communication skills.
• Attention to detail while being analytically oriented.
• Ability to multitask and work both independently as well as in a team environment.
• Continuously exhibits a high level of motivation and initiative.
• Results-focused.
• Versatility and flexibility to work extra hours as needed to assist with coverage of other team members and support business needs, including projects.
• Knowledge of the bank loan trade lifecycle and/or experience supporting a trading business.
• Technical knowledge of all broadly syndicated loan processes and current best practices and regulations.
• Track record of leading system implementations, automation and operational process improvements.
• Ability to improve processes and create efficiencies utilizing technology.
• Experience with LSTA standard documentation, knowledge of the LSTA Standard Terms and Conditions.
• Familiarity with syndicated loans and other investments.
• Familiarity with loan-based software.
• Advanced Excel skills including VBA and automation.
• Experience with data visualization tools such as PowerBI (including Power Query)
• Ability to query databases e.g., SQL queries preferred.
• Ability to map operational workflows using tools such as Visio, Lucid Chart or Miro preferred.
• Demonstrated interest and ability to use AI tools preferred.
• Programming languages such as Python etc.
• High school diploma required.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked totest your internet speedand confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts Here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

#LI-BV1

#LI-Remote