Membership Services Specialist

Wisconsin Public Radio and PBS Wisconsin are seeking two Membership Services Specialists to join the team of dedicated individuals responsible for providing exemplary stewardship and service to the members and audiences of Wisconsin Public Radio and PBS Wisconsin.

This is a rewarding opportunity for someone who wants to use their creative problem-solving, organizational, and communication skills to foster philanthropic relationships and advance a vital public-service mission.

The Membership Services Specialists report to the Membership Services Manager and are part of the Wisconsin Public Radio and PBS Wisconsin Membership team.

The Membership Services Specialists will collaborate on executing and developing practices and workflows in our Customer Relationship Management (CRM) database that will support an exciting future for public broadcasting in Wisconsin.

A day in the life of a Membership Service Specialist includes but is not limited to: direct phone communication with our donors and audience members, working with colleagues across the development team to reach fundraising goals, processing financial transactions, fulfilling thank you gift requests, and serving as the voice of our organizations.

This position is Ongoing/Renewable.

These are full-time, 40 hour a week positions. These positions typically work Monday-Friday, and must be available for active phone hours, which are 9am-4:30pm CT. Exact hours have some flexibility, and may include some evenings and/or weekends for membership drives and special events.

The Membership Services Specialists must be open to the possibility of working overtime hours during on-air fundraising drives, held 5-6 weeks per year, including scheduled evening and weekend shifts. These evening and weekend shifts are scheduled based on staff availability and can be worked remotely.

These positions have the option of being hybrid with an expectation of 2-4 days per week in person in Madison, WI. Some work may be performed remotely, at an offsite, non-campus work location. Please expect to be on site in Vilas Hall anywhere from 4-5 days a week for the first four weeks of employment for training purposes. Final schedule can be discussed in the offer stage, but fully-remote candidates will not be accepted.

Remote work requires an approved flexible work arrangement (FWA). A FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

This position requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time and occasionally lift and carry heavy supplies up to 30lbs. Supplies can include boxes of merchandise, print materials, and event furniture (tables, chairs, easels).

This vacancy is being announced simultaneously with the Gift Processing Specialist #JR10003415. If you are interested and meet the required qualifications, we encourage you to apply for the Gift Processing Specialist position.

• Serves as a point of contact to members and colleagues and assists with inquiries in accordance with established fundraising best practices, policies, and procedures, either on the phone or in person

• Analyzes financial and/or inventory data, reports and records, identifies discrepancies, investigates, recommends, and implements basic solutions as needed

• Engages in, or oversees training, answers questions, and serves as a resource to the unit

• Manages the fulfillment and distribution process for donors or customers

• Collaborates with colleagues to contribute to unit planning and strategy

• Processes financial transactions, following established policies and procedures to ensure accurate recording, reporting, and reconciliation

• Troubleshoots technical and collaborative functions to maximize the efficiency and efficacy of the unit

Wisconsin Public Media, Wisconsin Public Radio, Membership

The Wisconsin Public Radio and PBS Wisconsin Membership Services Department is responsible for donor customer service, donation management, donor account maintenance, and fundraising through on-air member drives, mailing campaigns, email and online campaigns, door-to-door canvassing, and telemarketing. The department plays an integral role towards our financial sustainability, processing financial donations from various sources, in a secure and accurate manner, while advancing communication plans that ensure revenue retention and growth.

PBS Wisconsin and Wisconsin Public Radio are part of Wisconsin Public Media. The person in this position will be required to comply with the Wisconsin Public Media Code of Ethics: https://wpm.wisc.edu/policies/, in addition to the UW-Madison code of ethics.

#PBS #WPR

Since this position is full-time (40 hours per week), and in accordance with the Fair Labor Standards Act (FLSA), the pay will convert to an hourly wage with an expected pay range of $24.04 to $25.48 per hour. The annualized rate of pay expected will be between $50,000 and $53,000. Actual pay will depend on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

• Established work history in one-on-one customer relationship building
• Experience working with Customer Relationship Management (CRM) type databases with a strong ability to interpret donor data and communicate insights effectively to fundraising and stewardship teams
• Fluency in Excel and other Microsoft products
• Ability to work independently, while still meeting hard deadlines

• Experience working in accounting or accounts receivable
• Accurate and efficient data entry skills
• A work history that involved running queries using tools such as SQL
• Experience working in Public Media or non-profit development

H.S. Diploma Preferred

Click the "Apply" button to start the application process. Please note, there is only one attachment field. You must upload all of your documents in the attachment field.

We are eager to learn more about how your experience may align with this position.

The following is required for your application to be considered complete:

• A cover letter describing how your experience relates to the listed required and preferred job qualifications.
• Resume detailing your educational and professional background.

Finalists will be asked to complete a skills test related to data entry. The finalists will receive detailed information about the skills test ahead of time and will have access to necessary instructions while they complete the skills test.

Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background. Please keep in mind your cover letter and/or resume should address your experience and how it relates to the position qualifications. The application reviews will be relying on written application materials to determine who may advance to the first round interviews.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

This position has been identified as a position of trust with financial/fiduciary responsibilities. The selected candidates will be required to re-check every four years.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.

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For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.