Gift Processing Specialist

Wisconsin Public Radio and PBS Wisconsin are seeking two Gift Processing Specialists to join the team responsible for cultivating the support of members whose contributions make up the largest sources of revenue for Wisconsin Public Radio and PBS Wisconsin.

This is a rewarding opportunity for someone who is energized by leveraging their exceptional attention to detail, passion for database-centered work, and commitment to stewarding positive relationships with donors and community members to advance a vital public service mission.

The Gift Processing Specialists report to the Development Data Operations Manager and are part of the Wisconsin Public Radio and PBS Wisconsin Membership team.

The Gift Processing Specialists contribute to Wisconsin Public Radio's and PBS Wisconsin's fundraising successes by processing and recording donations in an accurate and timely manner in accordance with established department policies, updating member records and pledges in our database, carrying out data hygiene tasks of basic to moderate complexity, serving as a resource to Development colleagues regarding established business rules related to gift entry and account data hygiene, and providing audience and member support by answering questions over the phone and via email during designated shifts.

These positions require strong attention to detail and organization, aptitude for understanding data relationships, ability to learn and oversee established system-based procedures and intricate business rules, and commitment to positive communication with colleagues, donors, and audience members. The Gift Processing Specialists must be able to work effectively both with a team to accomplish shared goals and independently to complete tasks and projects with minimal direct oversight.

This position is Ongoing/Renewable.

These are full-time, 40 hour a week positions. These positions typically work Monday-Friday, and must be available for active phone hours, which are 9am-4:30pm CT. Gift Processing Specialists have some flexibility to set their regular work day schedule around this window as long as phone support needs are met.

The Gift Processing Specialists must be open to the possibility of working overtime hours during on-air fundraising drives, held 5-6 weeks per year, including scheduled evening and weekend shifts. These evening and weekend shifts are scheduled based on staff availability and can be worked remotely.

These positions have the option of being hybrid in accordance with the UW-Madison policy for remote work and the terms of their approved Flexible Work Arrangement (FWA). An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee. Following a successful probationary period, these positions may be hybrid with an expectation of 2-4 days per week in-person in Madison, WI. Please expect to be on-site in Vilas Hall anywhere from 4-5 days a week for the first four weeks of employment for training purposes. The final schedule can be discussed in the offer stage, but fully remote candidates will not be accepted.

These positions require the physical ability to sit or stand at a desk and use a computer, keyboard and mouse for several hours at a time.

This vacancy is being announced simultaneously with the Membership Services Specialist #JR10003177. If you are interested and meet the required qualifications, we encourage you to apply for the Membership Services Specialist position.

• Serves as a point of contact to members and colleagues and assists with inquiries in accordance with established fundraising best practices, policies, and procedures, either on the phone or in person

• Audits, monitors, organizes, and updates fiscal records, reports, and affiliated materials

• Drafts communications and advanced reports and maintains organization of varied records to provide administrative support within a specified work unit

• Reallocates expenses to appropriate funding strings

• Audits or reconciles original purchase documents with payments

• Audits or processes advanced transactions and assigns funding codes in accordance with established rules, regulations, and policies

• Creates general reporting for transactions

• Answers advanced fiscal questions and provides information based on set materials and standards to various audiences

• Reviews transaction processing internal controls and recommends policies and procedures

Wisconsin Public Media, PBS Wisconsin, Membership

PBS Wisconsin and Wisconsin Public Radio are part of Wisconsin Public Media. The person in this position will be required to comply with the Wisconsin Public Media Code of Ethics: https://wpm.wisc.edu/policies/, in addition to the UW-Madison code of ethics.

The Wisconsin Public Radio and PBS Wisconsin Member Services Department is responsible for donor customer service, donation management, donor account maintenance, and fundraising through on-air member drives, mailing campaigns, email and online campaigns, door-to-door canvassing, and telemarketing. The department plays a vital, relationship-building role, as it's often the only point of contact some members will have with WPR and PBS Wisconsin. The department plays an integral role towards our financial sustainability, processing financial donations from various sources, in a secure and accurate manner, while advancing communication plans that ensure revenue retention and growth.

Since this position is full-time (40 hours per week), and in accordance with the Fair Labor Standards Act (FLSA), the pay will convert to an hourly wage with an expected pay range of $24.04 to $25.48 per hour. The annualized rate of pay expected will be between $50,000 and $53,000. Actual pay will depend on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

• Experience in financial processing, customer service, telemarketing, or another related field.

• Experience working with Customer Relationship Management (CRM) type databases with a strong ability to interpret donor data and communicate insights effectively to fundraising and stewardship teams.

• Exceptional organizational skills and ability to oversee detailed instructional documents and job aides.

• Accurate and efficient data entry skills.

• Established work history in one-on-one customer or donor relationship building.

• Ability to be self-directed and meet deadlines independently.

• Experience in nonprofit fundraising and donor financial stewardship

• Strong attention to detail in a role that included working with complex database procedures and significant data entry/manipulation

• A work history that involved running queries using tools such as SQL

• Familiarity with safe data practices related to sensitive and confidential information (such as home addresses, banking information, etc.)

High School Diploma is preferred.

Click the "Apply" button to start the application process. Please note, there is only one attachment field. You must upload all of your documents in the attachment field.

We are eager to learn more about how your experience may align with this position.

The following is required for your application to be considered complete:

• A cover letter referring to your related work experience.

• A resume detailing your educational and professional background.

Finalists will be asked to complete a skills test related to data entry. The finalists will receive detailed information about the skills test ahead of time and will have access to necessary instructions while they complete the skills test.

Please keep in mind your cover letter and/or resume should address your experience and how it relates to the position qualifications. The application reviews will be relying on written application materials to determine who may advance to the first round interviews.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

This position has been identified as a position of trust with financial/fiduciary responsibilities. The selected candidate will be required to re-check every four years.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.

Mariah Stuckey, mariah.stuckey@wisc.edu, (608) 890-2272

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

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