Student Services Specialist (T00897)

Located within the Division of Enrollment Management and Student Success, the Office of Accessibility Resources ( OAR) seeks to foster an inclusive campus environment that is designed with accessibility in mind. Our aim is to work collaboratively with students, faculty, and staff to identify and remove course, program, or campus barriers that may prevent equal access to education and an equitable campus experience for individuals with disabilities while promoting self-advocacy and providing support to foster student learning and engagement.

Reporting to the Director, the Student Services Specialist supports operational and administrative functions within the OAR. Responsibilities include:
*Coordinating OAR calendars/scheduling including welcome meetings, accommodation meetings, and test proctoring.
*Managing student applications-for both academic and housing accommodations-within the Accessibility Information Management system, ensuring complete information/documentation and routing/coding to appropriate next action.
*Managing OAR general office email box, responding to basic inquiries and routing messages to appropriate staff.
*Coordinating note-taker notes, ensuring timely delivery of notes.
*Assists Testing Center Coordinator in accommodated test proctoring as needed, including scheduling, scribing, proctoring music listening exams, and corresponding with faculty to obtain tests and proctoring information.
*Obtaining and coordinating delivery of Alternate Format Text and Assistive Technology.
*Supporting outreach events by ensuring that promotional and informational materials are stocked.
*Answering phones.
*Maintaining website and social media accounts. Possibility of hybrid work with some remote days.

*Strong organizational and project-management skills.

*Proficiency in Microsoft Office Suite and other relevant software. Familiarity with database or information management systems.

*Ability to handle confidential information with discretion.

*Ability to work independently and manage multiple projects effectively.

*Excellent written communication skills.

Detail-oriented with a high level of accuracy.

Must be legally eligible to work in the United States without need for sponsorship.
High school diploma required.

*Bachelor's or associate degree preferred.

*Strong interpersonal and communication skills.

*Excellent collaboration and customer service skills.

*Demonstrated ability to work with a diverse population with a wide range of abilities, learning styles, and communication styles.

*Experience in higher education and/or student support.

Website development and social media skills.

Applicants must apply online.



PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.



Qualified applicants will be contacted by the department directly if selected for interview.



Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.