Regional Donor Services Executive

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is currently seeking a Regional Donor Services Executive for our Northern California Region.

*This position includes an attractive relocation package! Bring yourself, and our relocation partner will handle the rest!

Job Summary:

The Regional Donor Services Executive (RDSE) leads donor services activities at the regional level to accomplish goals and objectives. Works collaboratively on project teams at all levels and leads change management initiatives. Develops and implements plans and projects to support low-cost producer strategy, focusing on the efficiency of operations, including resource utilization, improving the donor and sponsor experience, and achieving assigned production targets. Develops a strategy for the retention of sponsor accounts and donors.

Oversees the management team responsible for donor recruitment and blood collections while partnering with direct-to-donor, patient services, and fixed-site executives to achieve cost-effective collections. Demonstrates and manages highly collaborative teams focused on achieving the organization's objectives. Sets up staff to be successful in achieving assigned targets as well as having a rewarding and balanced work experience. Interacts with executives inside and outside the Red Cross. Maintains community relations and advances the Red Cross brand.

NOTE: To receive full consideration, please upload a formatted copy of your updated resume when applying to this position.

Key Responsibilities:

• Has overall responsibility for the development and execution of the region's operational plan. Focuses on the expansion of efficient collections, the reduction of waste and inefficiencies, continuous improvements in quality, and improving donor and sponsor satisfaction.

• Ensure the execution of effective recruitment plans and account oversight, which supports the achievement of system and patient needs. Monitors and improves operational activities. Ensures the adoption and implementation of system improvements in recruitment and drive management operations.

• Oversight of multiple department functional managers and/or additional regional functional areas to ensure the achievement of annual collection goals in the most efficient and cost-effective manner possible. Develop departmental supervisors and other collection and Donor Recruitment staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions, to enhance the success of operations, promote teamwork, and minimize turnover.

• Develop, implement, and monitor process improvement/quality improvement initiatives and staff training protocols. Ensure timely implementation and compliance with American Red Cross directives and federal, State, and local regulatory requirements. Documentation of training and regulatory communications is accurate and timely.

• Partners with the Regional Executive to solicit community and volunteer involvement to integrate Red Cross activities in the community. Working together, the Regional Executives are the "face of Red Cross" in the community.

• Monitors budgets, forecasts, and operational results and takes appropriate actions to achieve the low-cost producer strategy.

• Maintains a mid and long-term perspective, and links current activities to long-term plans. Has the ability to adjust to changes in strategy and effectively execute and communicate the same to staff. Effective change leader.

• Displays leadership by recognizing, rewarding, and motivating staff as part of the organization's ongoing efforts to reduce turnover and increase staff engagement. Communicates vision and linkages to promote understanding. Establishes and monitors performance objectives, develops direct reports and teams, delegates responsibility, and maintains trust and accountability.

• Hold ultimate accountability for the strategy, staff, and performance of a regional Donor Services team to drive cost-effective, high-performance blood drives and annual collection unit goals above 130,000. Provide support, development, and/or leadership guidance to all volunteers.

Qualifications:

• Bachelor's degree or equivalent combination of education and experience.

• Minimum of 7 years of experience in a dynamic, multi-task operational environment with budget responsibility or a profit and loss focus.

• Experience working in a matrix environment and demonstrated ability to effectively collaborate across functional lines required.

• Healthcare or pharmaceutical manufacturing experience preferred.

• Minimum of 5 years of management experience required.

• Excellent verbal and written communication and presentation skills.

• Ability to manage multiple priorities.

• Ability to work on a team.

• Must demonstrate ability to attract, motivate, and retain staff.

• Ability to build effective teams and lead with managerial courage.

• Ability to manage processes effectively.

• Business acumen and customer focus. Strong problem-solving ability.

• Travel: Regional travel required.

What Will Give You the Competitive Edge:

• Master's degree.

• Blood banking experience or knowledge.

• Hospital operations experience or expertise.

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and sit at a computer terminal for an extended period.

Benefits for you:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:Starting at 15 days a year, based on the type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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