Senior UX Researcher

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

We're seeking a strategic, innovative Senior UX Researcher to lead research across our internal digital platforms and enterprise tools.

You'll partner with product, design, and engineering to architect and execute mixed-method research that uncovers internal user needs and drives operational excellence.

If you thrive at the intersection of human-centered design and enabling internal teams through intuitive digital experiences, this is your arena.

What you'll do:

• Drive impactful research initiatives: Lead mixed-method research programs that uncover insights, improve internal tools and elevate user satisfaction.
• Champion cross-functional leadership: Build strong partnerships with product, design, engineering and executive teams to embed research into decision-making.
• Deliver actionable insights: Translate user insights into strategic improvements that enhance coworker experiences and operational fluency.
• Be influential: Use persuasive storytelling to influence senior stakeholders, provide thought leadership and support for team growth, and shape the broader vision for user experience and design research.

What we expect of you:

• Bachelor's degree and 5+ years of experience in human-centered UX research within agency, design, or corporate settings. Or, 9+ years of experience in human-centered UX research within agency, design, or corporate settings.
• Experience in B2B or enterprise tech, with a focus on internal tools, CRM platforms (e.g., Salesforce), and sales enablement solutions a plus
• Proven success leading research programs, sharing expertise across teams to elevate research maturity, and influencing product and design strategy
• Expertise in advanced qualitative and quantitative methods (e.g., ethnography, usability testing, behavioral analytics, longitudinal studies, surveys, and A/B testing)
• Strong analytical skills and hands-on experience designing and implementing quantitative analyses.
• Portfolio or work samples showcasing research impact on real-world digital experiences
• Exceptional storytelling and communication skills, with a track record of influencing executive stakeholders
• Mastery of tools such as Qualtrics, Dovetail, Adobe Analytics, Figma, and UserTesting

Pay range: $103,000 - $140,000 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.