Supervisor Inside Sales Outbound

About the Role:

The Residential Inside Sales Supervisor is responsible for driving revenue within the organization. In this position you will motivate, mentor and coach your team to exceed sales quotas and deliver a great customer experience.

Kinetics Outbound Supervisors are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States.

This position is a work from home opportunity and can be filled remotely anywhere within the country.

Work hours Mon to Fri, 12pm - 9pm ET, Sat's, 9am to 6pm ET, Off on Sun and either Wed or Thurs.

What You'll Do:

• Coach and mentor a team of Residential Outbound Sales Executives
• Consistently drive the team to meet and exceed weekly, monthly, and annual sales quotas
• Monitor key call performance indicators to ensure agents are meeting expectations
• Drive morale through team huddles to recognize performance, set goals and motivate team members
• Conduct agent coaching sessions focused on improving agent sales strategies, following calling scripting, overcoming objections, closing a sale etc.
• Work directly with management to set goals, improve process, and grow our sales team
• Develop reps through weekly coaching sessions and performance evaluations
• Actively engaged in rep development by participating in the Leadership Development Program
• Identify opportunities to improve processes and best practices

Do You Have?

• Experience leading and motivating a team to foster teamwork and exceptional customer service.
• Able to coach others to improve sales and productivity.
• Exceptional written, oral, and interpersonal communication skills.
• Ability to analyze and solve problems.
• Outstanding time management and organizational skills.
• College degree and 2-4 years job related experience (customer service and sales experience); or 6+ years equivalent related experience; or a combination of education and related experience required.
• Experience managing an outbound sales team, preferred.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.