Endpoint Support Technician
 Mass General Brigham (Enterprise Services) | |
 United States, Massachusetts, Newton | |
| 2014 Washington Street (Show on map) | |
 Oct 03, 2025 | |
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The individual will report to the Manager or Supervisor of Endpoint Support Technicians. The position will be based at Newton-Wellesley Hospital's main campus and will typically support computer hardware at both on-site and off-site locations.
The Endpoint Support Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners, and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services, and repairs. The Network Technician will also support Apple products and any equipment needed for the smooth operation of the hospital. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary. At the discretion of the Manager or Supervisor, the individual may be required to travel to off-site locations in support of projects or provide support when needed. All travel from the main campus will be reimbursed at the MGB standard rate. The individual will work the assigned shift and use the MGB time clocks at the start and end of the shift to document the hours worked. The Manager/Supervisor will be notified at least 3 days before any planned time off. If the individual needs to be out for sickness or an emergency, they will notify the Manager/Supervisor before the shift starts. Individual will be required to support all areas of the hospital, including locations that require the use of Personal Protection Equipment, PPE. The individual will be trained in its use and will follow all precautions requiring the use of PPE. Before entering any area that requires the use of PPE individual will work with the clinical staff to ensure all policies are adhered to. Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred and Experience in support or related technical field 0-1 year preferred Knowledge, Skills and Abilities - Proficient working knowledge of associated technical systems and software. - Proficiency with associated technical systems and software. - Solid experience with Microsoft Windows operating systems. - Excellent troubleshooting and problem-solving abilities across IT environments. - Proficient written and verbal communication skills. - Outstanding customer service, interpersonal, and organizational skills. - Demonstrated ability to multi task, prioritize, and manage competing work demands. - Creative, detail-oriented, and adaptable in fast-paced technical environments. Working Conditions
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |