Patient Intake Professional (Intermediate - Senior Level)

Job Summary:

The Addiction Research and Treatment Services (ARTS) Adult Outpatient Program (AOP) at the University of Colorado Anschutz Medical Campus has an open position for a full-time University Staff (exempt) Patient Intake Professional. The ARTS Adult Outpatient Program is within the Department of Psychiatry in the School of Medicine, with clinic locations in Denver, Aurora, and Arvada as well as a Medication Mobile Unit (MMU). ARTS Adult Outpatient clinics provide drug and alcohol assessment, psychosocial and pharmacological treatment for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, or gender responsive services.

This position manages the intake processes for all new and returning patients entering Substance Use Disorder treatment and addictions recovery with the ARTS Adult Outpatient Program and the ARTS Medication Mobile Unit (MMU). The person in this role will possess professional knowledge of, and effectively apply, Health Insurance Portability and Accountability Act (HIPAA) and CFR42 Part II regulations to ensure patient data privacy and confidentiality are maintained. This position must effectively manage, complete or delegate multiple tasks and assignments, and resolve any obstacles or challenges in a timely, efficient manner.

This is a full-time position and the person in this role is expected to work typical working hours of Monday - Friday, 5:15am-1:45pm or 8:15am-4:45pm. Working hours may shift or vary depending on agency needs.

Key Responsibilities:

• Manage and ensure the efficient and smooth daily functionality of the ARTS AOP Intake Department.

• Delegate and assign patient intakes, treatment modalities, and other substance use disorder (SUD) and/or Medication Assisted Treatment (MAT) modalities and customize assignments according to AOP clinicians' specializations or focus areas for providing treatment.

• Manage, create, and maintain multiple patient information databases and spreadsheets accurately, efficiently, and in a timely manner.

• Provide customized referrals of appropriate SUD treatment and/or MAT services that are customized to each patient entering treatment.

• Manage and maintain productive professional relationships with ARTS-internal partners and external agencies or organizations, and ensure that patients' past and present financial, fee payment and/or back fees data are entered into electronic patient health information records at point of intake, and throughout the patients' treatment(s) received from ARTS.

• Conduct outreach activities to engage patients in SUD treatment and/or MAT services.

• Ensure all patient data relating to AOP Intake Department functions (for example, PHI or other HIPAA-protected patient data) are accurate, comprehensive, and kept up to date with the most recent data available.

• Provide regular instruction, resources, and professional development opportunities to AOP staff members for intake procedures and rules so that new, restarting and returning patients may enter SUD as quickly and smoothly as possible.

• Analyze existing intake procedures and determine areas with obstacles or challenges and to report such obstacles and challenges to the AOP Executive Management staff as appropriate, and promptly inform AOP Executive Management staff of any issues or challenges affecting the operation or organization of the AOP Intake Department

• Perform other duties as assigned by supervisor or AOP Executive Management Team.

Work Location:

Onsite - this role is expected to work onsite and will rotate throughout clinic locations Denver, Aurora, and Arvada, Colorado. Remote work participation is not available at this time.

Why Join Us:

The ARTS Adult Outpatient Program (AOP) is within the School of Medicine, Department of Psychiatry. ARTS AOP provides Medication Assisted Treatment, drug and alcohol assessment, psychosocial and pharmacological treatment for adults at clinic locations in Denver, Aurora, and Arvada, as well as on the ARTS Medication Mobile Unit, Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, individuals who are HIV positive or gender responsive services. The University is committed to recruiting and supporting a diverse student body, faculty, and administrative staff, and strives to promote a culture of inclusiveness, respect, communication and understanding. The University and ARTS are dedicated to ensuring a safe and secure environment for faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Intermediate Level:

• Bachelor's degree in public health, natural/biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or a related field from an accredited university or institution of higher education.

  • A combination of education and/or related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

• One (1) year of professional experience in Mental Health, Behavioral Health, case management, research of Mental Health, Behavioral Health, or closely related field.

Senior Level:

• Bachelor's degree in public health, natural/biological science, nutrition, nursing, health, human services, psychology, counseling, social work, or a related field from an accredited university or institution of higher education.

  • A combination of education and/or related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

• Two (2) years of professional experience in Mental Health, Behavioral Health, case management, research of Mental Health, Behavioral Health, or closely related field.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• One (1) or more years of experience working with patients with substance use disorder (SUD), medication assisted treatment (MAT) and/or addiction recovery and treatment.

• One (1) or more years of experience effectively managing and manipulating patient data.

• One (1) or more years of experience effectively using or managing electronic health records.

• One (1) or more years of professional experience working simultaneously with multiple internal and external individuals and community agencies.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Outstanding customer service skills.

• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and how it applies to daily work assignments.

• Skilled in data collection and data analysis.

• Ability to create, use and manipulate Microsoft Word (documents), Excel (spreadsheets), Outlook (email) and PowerPoint (presentation) files.

• Excellent multi-tasking ability and skills.

• Ability to multitask and effectively manage and complete multiple work tasks and assignments in a timely manner.

Conditions of Employment:

• Must possess a valid driver's license in good standing to operate a motor vehicle in the State of Colorado or obtain one within 30 days from hire date.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Shingo Ishida (He/Him/His), Program Director of Operations, University of Colorado/ARTS Adult Outpatient Program, shingo.ishida@cuanschutz.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by October 15^th, 2025. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

Intermediate Level: $61,546 - $78,286

Senior Level: $66,536 - $84,634

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.