Sr. Office Assistant

Summary

This position will assist with proctoring exams and support the needs of the
Michigan Tech Testing Center, either in person or online. This position will also be expected to complete additional training allowing them to proctor for sponsored exams.

Responsibilities and Essential Duties

1. Effectively communicate with students and instructors regarding test
expectations and schedules in person, by phone and by email.
2. Assist with the administration of the testing center and coordination of
scheduling exams.
3. Proctor paper/pencil, computerized, and online exams for the Michigan Tech
Testing Center, online courses, and sponsored exams.
4. Maintain a high level of security and confidentiality within the testing center and with testing materials.
5. Ability to work with minimal supervision, and balance multiple activities in a
fast-paced environment.
6. Assist with transcribing exams from paper/pencil to online with computer
software including Canvas.
7. Scan and score multiple choice exam bubble sheets, and report results
electronically to instructors through the Remark OMR Software.
8. Address questionable candidate behavior to enforce academic integrity.
9. Work some evenings and/or weekends as testing needs require.
10. Commit to learning about continuous improvement strategies and applying
them to everyday work. Actively engage in University continuous improvement
initiatives.
11. Generate and organize files through shared hard drive, Google sheets, Google documents and Google file sharing.
12. Updating documentation using Microsoft Office or Google Suite.
13. Maintaining and updating proctor documentation using PDFs and Canvas
courses.
14. Learn multiple additional software programs used by sponsored exam
companies such as Pearson VUE and ETS.
15. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

High school diploma or an equivalent combination of education and experience
from which comparable knowledge and abilities can be acquired.

Required Experience

1 year experience using Microsoft Office Suite, Google Suite, and Windows based computers

1 year office experience

Desirable Education and/or Experience

* 1-year of college.
* Experience proctoring paper/pencil and computerized exams.
* Experience with computerized testing through sponsored organizations.
* Experience working with students with accommodations or learning disabilities.
* Experience working with international students.
* Experience using scheduling software.
* Experience using bubble sheet scoring software.
* Experience with conflict resolution.
* Experience using Google and Adobe products. * Experience creating forms and documents.

Required Knowledge, Skills, and/or Abilities

* Demonstrated ability to independently organize, prioritize, and complete
multiple work assignments in a fast-paced work environment with frequent
interruptions.
* Demonstrated ability to use judgment when dealing with confidential
information.
* Demonstrated ability to work with accuracy and attention to detail.
* Demonstrated ability to work independently and take initiative to solve
problems.
* Demonstrated ability to deal professionally with challenging customer service
situations.
* Demonstrated commitment to contribute to a safe work environment.
* Excellent interpersonal, customer service, and written/oral communication
skills.
* Demonstrated ability to effectively adapt to change.
* Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

* Familiarity with FERPA, the ADA, and other policies regarding accommodated testing.
* Demonstrated ability to learn new computer skills.
* Proactive and creative approach to problem solving.
* Demonstrated ability to work effectively as part of a team.
* Proven ability to create and maintain positive working relationships while
demonstrating a caring and proactive attitude in working with students, staff,
faculty, administrators, and external agencies.
* Demonstrated ability to communicate highly complex information to students,
staff and parents.

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4
required trainings; additional training may be required by the department.
Required University Training:

* Employee Safety Overview
* Anti-Harassment, Discrimination, Retaliation Training
* Annual Data Security Training
* Annual Title IX Training

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

1.00

FLSA Status

Non-Exempt

Appointment Term

10 months

Shift

-

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($17.24/hr).

Title of Position Supervisor

Testing Center Manager

Posting Type

Dependent on Funding

Special Instructions to Applicants (if applicable)

UAW Posting 10/03/2025 - 10/09/2025
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.

Additional Information

The candidate will proctor exams administered by Pearson Vue and ETS
As a condition of employment, put forth by Pearson Vue and ETS, the candidate will be ineligible to take any exams sponsored by these entities.

Applications should include, Resume, Cover letter and References