Customer Support Project Manager

Summary:

Manage selected AgustaWestland Customer fleets in the American market, particularly domestic (USA).

Essential Duties and Responsibilities:

Coordinate interdepartmental activities across the following disciplines:

* Service Engineering, Materials, Training, "on site" Maintenance Service, Program Management, Contract Management, in support of customer requirements.

* The objective is to develop, achieve and guarantee an efficient and effective after sale support capable to sustain Customer operations.

* Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities.

* Manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements.

* Communication with the Customer, on a routine base, on the main Customer Support issues, working together with all the Customer Support departments

* Coordinate regular program review meetings/operators conference with Customers

* Develop and manage Continuous Satisfaction/Improvements plans to ensure customer satisfaction

* Establish and monitor Customer Support performance matrix for each assigned Customer

* Develop with AW Customer Support in Italy an effective and Integrated Customer Service network

Qualifications for Position:

Education

* BS in Aerospace Engineering or Logistic Engineering

Experience

* Three years in a similar role in the aviation sector and preferably in the helicopter industry.

Competencies & Attributes

* Strong understanding of aviation technology

* Strong written and oral communication skills.

* Strong pc skills.

* Intercultural awareness, ability to create and maintain relations

* Able to work under pressure and meet customer deadlines

* Well-organized and adaptable with a flexible approach.

* Able to handle critical and emergency situation involving customers

* A knowledge of Italian is a strong plus

* A knowledge of logistic process and SAP functions in a plus