Clinical Coordinator Per Diem-Neurology - 136823

The clinical coordinator will be responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering and triaging incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services.

Responsible for planning, coordinating, providing clinical support and managing complex appointment calendar to faculty specializing in Neurosurgery. Ensures smooth day-to-day operations at multiple clinics and provides general clinic support. Schedules surgical procedures, which includes the following: Coordinating the logistics of multiple departments and areas of specialty (e.g., operating room schedulers, pre-op clinics, anesthesia, admissions) to schedule time in the Operating Room or Procedure Room; scheduling clinical and surgical appointments; communicating surgery time and location with patients, family members, and surgeons; and adding all information into the UCSD computer systems. Interfaces with clinical staff and patients via phone and in person. Distributes and prepares clinic notes and medical records and completes appropriate administrative EPIC responsibilities relating to patient documents. Develops and maintains extensive filing system for all patient records. Responsible forcommunicating with faculty, clinic staff, administrators, professional organizations and outside agencies (e.g., Insurance Companies and Community Medical Groups). May perform other related duties as assigned.

• Three (3) years of relevant experience, in a large, complex healthcare or clinic setting.

• Experience in working with Health Insurance Companies and Community Medical Groups.

• In depth knowledge of hospital registration and insurance authorizations.

• Demonstrated high level clinical coordination experience in a healthcare setting.

• Possess excellent customer service skills and strong interpersonal skills to work effectively and interact well with patients, visitors, faculty, clinical and support staff.

• Demonstrated experience managing a complex calendar.

• Possess demonstrated computer skills and be able to work between multiple systems during calls.

• Must have excellent communication skills with the ability to communicate clearly both verbally and in writing. Excellent knowledge of English grammar, spelling, punctuation and sentence structure.

• Proven skill in composing correspondence for patient requests.

• Possess problem solving ability by using good judgment and applying these skills to assist patients and ensure patients' expectations are met.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Be a self-starter who is accountable and requires minimal direction and supervision.

• Experience with EPIC, Cadence scheduling and electronic medical records.

• Must be able to work various hours and locations based on business needs.
• Must be willing to travel to multiple sites.
• Employment is subject to a criminal background check and pre-employment physical.