Customer Service Specialist- Field Services (Hybrid)

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. We are looking for a Customer Service specialist who will be action-oriented and committed to delivering unmatched customer and employee experiences. Your employment will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations:

The Customer Service Specialist will provide critical support to three Outside Sales Representatives, helping drive customer satisfaction, efficiency, and growth. Key responsibilities include:

• Serve as the initial point of contact for inquiries from Sellers, Operations, and Customers.
• Coordinate and facilitate customer calls, site visits, and data collection to identify customer needs.
• Define project scope following customer interactions and collaborate with the team to prepare and deliver proposals.
• Support sales efforts to secure purchase orders (POs).
• Partner with Operations-particularly Field Services-to ensure smooth project execution.
• Assist with loading job details into the ERP system and hand off to the Resource Manager.
• Identify opportunities to expand service scope-from testing, repair, and maintenance-to predictive services and consulting aimed at improving equipment reliability.
• Perform administrative and project-related tasks as needed.
• Learn and utilize Motorbase to help drive efficiency and reduce response times across customer inquiries, project execution, invoicing, and collections.
• Learn and use CRM tools to support pipeline management and help move opportunities from lead to proposal to order.
• Support Whitespace and Cross-Sell initiatives by managing incoming leads and progressing them through the sales cycle.
• Participate in ad hoc projects that enhance responsiveness and deliver an Unmatched Customer Experience for both external and internal stakeholders.

Qualifications and Competencies:

• Must have at least 3 years of experience operating a vehicle with a valid, unrestricted driver's license.
• Minimum of 5 years of customer service experience in an industrial environment or equivalent education preferred.
• Technical background in electrical and/or mechanical products.
• Strong knowledge of motor and pump repair services, including machining, electrical testing, and assembly processes.
• Proficient with Microsoft Office and IPS business systems.
• Exceptional verbal and written communication skills, with the ability to provide clear instructions, reports, and presentations.
• Strong organizational and time management skills; able to manage multiple projects and meet deadlines.
• Excellent interpersonal skills with the ability to build and maintain customer relationships.
• High attention to detail and strong problem-solving skills.
• Commitment to continuous learning and professional development.

You'll thrive at IPS if you...

* Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
* Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
* Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
* Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
* Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
* Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Pay Rate Details: $90,000 - $110,000

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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