Dispatcher

Job Title: Dispatcher

Location: SBC Corporation

Department Name: Security-Administration

Req #: 0000215041

Status: Hourly

Shift: Evening

Pay Range: $21.69 - $30.64 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

In support of the development of Corporate Security Team as a service line, and in support of the Corporate Security mission "to compassionately protect and help the people, property, and quality of our health system, together", the Corporate Security Operations Center (CSOC) Dispatcher identifies, analyzes, and supports incidents that are either impactful or potentially impactful to RWJBarnabas Health, its hospitals, sites, workforce, assets, the brand, patients, and visitors. The CSOC Dispatcher position is responsible for assessing multiple sources of data including workplace violence data, drug diversion data, local security dispatch data, weapons detection data, proximity alert data, crime risk data, media and social media data to assess risk and identify trends. Using established protocols and critical thinking the Dispatcher will activate workflows and notify leadership as appropriate to immediate actions events. The CSOC Dispatcher will also monitor security surveillance cameras, alarms/alerts, card access data, panic and staff duress alarms, answer calls, operate access control technology, mass notification technology, provide general assistance and guidance, and alarms and dispatch associated response personnel including security or others as needed. The CSOC Dispatcher supports the corporate headquarters, medical group and ambulatory sites, and assists the office of emergency management as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Qualifications:

Required:

• Bachelor's degree preferred education in Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or related field.
• At least two years of security dispatch or command center operator experience.
• Excellent administrative skills, including written and verbal communication skills
• Strong skills in Microsoft Word, Outlook, Excel, & PowerPoint
• Must have expert level skills in Microsoft excel including ability to make pivot tables quickly.
• Experience working in a Corporate Security, Hospital Security, or Contract Security department preferred.
• Must be results/goal oriented with critical thinking and multi-tasking capabilities
• Must have the ability to communicate effectively and efficiently across a highly matrixed organization

Preferred:

• Strong interpersonal and communication skills (i.e. verbal, written).
• Bachelor's degree preferred education in Corporate Security, National Security, Criminal Justice, Law, Business Management, Emergency Management, or related field.
• Experience working in a Corporate Security, Hospital Security, or Contract Security department.
• Bilingual (dependent upon facility) strongly preferred.
• Membership in Security Organization including ASIS International or IAHSS.

Scheduling Requirements

• Multiple Full-Time (8 hour) shifts

Essential Functions:

• Ability to work in a fast-paced environment requires the need to be highly organized and change course immediately while maintaining a positive attitude and strong work ethic.
• Prior experience with access control systems.
• Prior experience with CCTV management systems.
• Prior experience with visitor management systems.
• Ability to learn new technology quickly.
• System Monitoring: Continuously monitor closed-circuit television CCTV, access control, fire alarm, and other security systems to detect potential threats or breaches.
• Data Analytics: Ability to review, assess, analyze, and identify trends in data sets using excel.
• Alarm & Incident Response: Respond to security and fire alarms, assess the situation, and initiate appropriate actions, which may include dispatching security personnel or contacting emergency services.
• Communication: Serve as a central point of contact, relaying information via radio, phone, and email to security staff, management, and external agencies like police and fire departments.
• Personnel Dispatch: Coordinate and dispatch security personnel and equipment to problem areas or incidents.
• Documentation & Reporting: Maintain accurate and detailed logs of security events, incidents, and actions taken. Prepare reports and recommendations for management.
• Emergency Coordination: Coordinate with local emergency responders to manage crises such as medical emergencies, fire, or natural disasters.
• Logs and assisting with key control.
• Security Operations Support: Provide operational support by managing radio and call logs, handling incoming/outgoing shipments, and assisting with key control.
• Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer