OFR Manager

Job Title: OFR Product Manager

Job location: Indianapolis, Indiana

Roles and responsibilities:

• Responsible for Ocean product operational management, quality, and results
• Manages, oversees, and performs tasks to direct and control activities performed to effectively manage the
• end-to-end Ocean Freight Export and Import processes
• Serves as the escalation contact for customer's Ocean Freight Import & Export shipments; responsible for the
• financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
• Assumes responsibility for good working practices, safety, and security for customer shipments and staff
• Collaborate with internal customers (Ocean Gateway, Trucking, and, handling etc.) for seamless customer
• service and improve process flows; engage with sales to grow business by participating in sales meetings and
• customer calls
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables;
• escalates carrier performance issues when required with the US Ocean Freight Product team
• Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work,
• sets completion dates, reviews work, and manages performance in accordance with organizational policies,
• procedures, and performance management processes
• Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key
• performance indicators (KPIs)
• Assists in annual budget preparation for area of responsibility
• Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers
• customer inquiries and other related customer service functions.
• Manages all cost margins and prepares monthly activity / revenue reports. Prepares and provides customers
• and overseas offices with rate quotations

Skills / Requirements:

• Industry Knowledge: In-depth understanding of ocean freight operations, market trends, and competitive landscape.
• Strategic Thinking: Ability to develop and implement product strategies that align with business objectives.
• Project Management Skills: Experience in managing projects from conception to execution, ensuring timely delivery and adherence to budget.
• Analytical Skills: Proficiency in analyzing data to make informed decisions and optimize product offerings.
• Customer Focus: Strong customer service orientation with the ability to understand and meet client needs.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration with internal teams and external stakeholders.
• Negotiation Skills: Ability to negotiate contracts and agreements with shipping carriers and partners.
• Technical Proficiency: Familiarity with logistics software and tools for managing ocean freight operations.
• Leadership Skills: Experience in leading cross-functional teams and driving initiatives across the organization.
• Regulatory Knowledge: Understanding of international shipping regulations and compliance requirements.