Banking Technician

The Banking Service Technician is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive-up equipment, and electronic security systems. This position is responsible for routine installation, repair, rebuilding, replacement, programming, and service for equipment and systems. Electronics Specialists provide support for a variety of security systems including access control, alarm/intrusion, and CCTV. Drive-up Specialists install, repair, rebuild, and service remote drive-up systems and related audio/video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry. The position may also work on larger projects with greater complexity, as needed.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Respond to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Complete accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Always present a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company.
• Communicate with customers on scheduling, troubleshooting findings, possible solutions, and the final resolution to their service issue.
• Execute all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses expert troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Clean, maintain, adjust, calibrate, and service equipment used in the performance of duties.
• Estimate cost, time, and materials for replacement equipment.
• Inspect completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications.
• Identify potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Communicate with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keep up to date and informed on all company policies.
• Focus on safety as a priority in all activities.
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  Participate in the on-call rotation for service needs after hours and weekends
  
  
• Perform other duties and responsibilities as requested or required.

What You'll Need

• Working knowledge and proven experience on locking hardware, safes/vaults, alarm systems, camera systems, and/or access control systems.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability - Responds effectively to changes in situation or information.
• Must be able to pass high level security clearance.

Requirements:

• Education: High School diploma/GED (Technical diploma/degree preferred)
• Preferred Experience: (but not required):
  
  
  
  • 1-3 years of previous experience working on intrusion, access control, or CCTV systems for banking and retail customers.
  
  
  
  
• Valid Driver's License
• PERC Card

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Convergint is an Equal Opportunity Employer.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.