Dialysis Coordinator II

Patient Education: Communicate with and treat patients with empathy at all times. Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, insurance which includes an assessment of patients insurance, out-of-pocket costs and grant program options. Provide education on options for patient to select an out-patient dialysis center of their choosing.

Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.

Outpatient Dialysis Placement Referral: Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics. Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center. Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction. Place patients and document referral in accordance with Patient Pathways Policy and Procedures.

Relationship Building: Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships. Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider. Attend operational team meetings with multi-affiliate providers in assigned region.

Reporting: Conduct operating reviews with management to review reports at a minimum of one time per month. Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures. Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital. Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes. Attend hospital meetings to review reporting as needed. Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.

Innovation: Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace. Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices. Participate in special projects as needed or requested. Act as a liaison or subject-matter expert for the Business Development team on special initiatives. Educate team local markets on Patient Pathways program and initiatives. Mentor team members, as deemed appropriate by Patient Pathways leadership.

Other duties as assigned.