Clinical Quality Coordinator

This Clinical Quality Coordinator (CQC) is responsible for supporting the clinical team, coordinating resident care and services, monitoring departmental data, and ensuring documentation compliance. This position engages with residents, families, and providers to identify opportunities that will enhance person-centered plans of care and promote satisfaction.

About Us: Ecumen Pathstone is hiring a Clinical Quality Coordinator. Ecumen Pathstone is a campus community offering comprehensive care services. Ecumen Pathstone consists of assisted living, long-term care, rehabilitation care, memory care, adult day services, and independent living. Ecumen also offers homecare and hospice- all within the Mankato, MN area. Ecumen is a nonprofit senior living provider with over 160 years of experience, ranked as Minnesota's 8th largest. Join our team and help make a real difference in the lives of older adults in an inclusive and supportive environment.

Schedule: Monday - Friday, typical business hours. Can vary depending on business needs. Leadership on duty rotation.

Pay: The targeted pay range for this job is $22.00 - $30.00 per hour. Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.

Benefits: Ecumen offers a comprehensive benefits package to our full-time team members including medical, dental, vision, flexible spending and health savings accounts, life & disability insurance, paid time off benefits, a generous 6% 401(k) match, and other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/.

Essential Job Responsibilities:

1. 
   

   Create and manage clinical team member schedules to ensure adequate coverage for resident care

   
   
2. 
   

   Support the Clinical Director with administrative tasks like tracking metrics, auditing records, filing, and coordinating contracts

   
   
3. 
   

   Keep up to date with policies and procedures, and consistently use Ecumen tools and systems

   
   
4. 
   

   Ensure resident services are properly scheduled, completed, and documented in the Electronic Health Record system

   
   
5. 
   

   Work with clinical and billing teams to review services and ensure accurate billing

   
   
6. 
   

   Coordinate onboarding and training schedules; monitor compliance with ongoing training

   
   
7. 
   

   Foster a positive team environment to support staff engagement and retention, while maintaining clear communication.

   
   
8. 
   

   Participate in daily team meetings and respond to voicemails, emails, and concerns in a timely and professional manner

   
   
9. 
   

   Arrange transportation, appointments, and on-site clinics for residents

   
   
10. 
    

    Order resident supplies and medical equipment in coordination with vendors

    
    
11. 
    

    Perform other duties as assigned

    
    

Minimum Required Qualifications:

• High School Diploma or GED
• Previous experience in healthcare
• Ability to communicate effectively, both verbal and written
• Strong interpersonal and organizational skills
• Proficient use of electronic health records systems
• Proficient with Microsoft Office Suite
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to Know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations

Preferred Qualifications:

• Associate's degree
• Three or more years working with older adults