Senior Cloud Solution Architect - AIBusiness Process (Multiple Openings)
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 04, 2025 | |
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OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and helpus build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Senior Cloud Solution Architect- AIBusiness Process professionals (Multiple Openings) to join our team. Here,you'llbe at the forefront of innovation, working oncutting-edgeprojects thatleveragethe latest technologies to drive meaningful impact and you'll be part of a team that thrives on collaboration, creativity, and continuous learning. This is a customer-facing role, owning the AI business process applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. As aSenior Cloud Solution Architect - AI Business Process, you will specialize in Dynamics 365 CE. You will guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Technology priorities. By applying to this role, you will be considered for multiple opportunities at multiple levels within Microsoft across the United States, depending on your experience. Travel percentages will vary according to role. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer Centricity Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers byleveragingAI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio)expertiseto enable defined Customer Success Plan outcomes. You will actively listen and respectfullychallengeto drive the best outcomes. Customer Insights: Provide feedback and insights from customers back to the relevant Microsoftteams to enable continuous improvement. Business Impact Consumption & Usage growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency,and organizational/operational excellence. Resolution of Customer Blockers:Identifyresolutions to issues blocking go-live of customer success projects byleveragingdeep knowledge of AI Business Process solutions and technical subject matterexpertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP). Technical Leadership Learn It All:DemonstrateSelf Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. Accelerate customer outcomes: Engage in relevant communities to shareexpertise, contribute to IP creation, prioritize IP re-use,and learn from others to help accelerate your customers transformation journey. Other Embody ourcultureandvalues | |