Chicago - Enterprise Applications Manager

The Enterprise Applications Manager is responsible for the advancement and support of the firm's applications. The Manager oversees the work of the applications team, contracted staff, and vendors to provide consistent excellence in application and database performance and delivery. This position is responsible for the implementation, administration, maintenance and support of the firm's applications and for building and supporting custom integrations and workflows. The Enterprise Application Manager makes recommendations on resource needs to ensure the team is equipped to provide the expected level of support and that the firm's applications perform well, meet security requirements, and are in alignment with evolving business requirements.

DUTIES AND RESPONSIBILITIES:

• Oversee the projects and day-to-day activities of the Enterprise Applications Team and compliance with the firm's changing procedures.

• Validate solutions designs, critically assess vendor statements-of-work and oversee the applications lifecycle.

• Develop, implement, and maintain policies, procedures, practices and associated knowledge transfer plans for applications and software operational support.

• Make thoughtful, impactful decisions and be able to articulate the rationale to others related to the firm's on-prem-to-cloud strategy; API integrations; disaster recovery planning and response; downtime workflows; security and process automation; and overall service level.

• Support innovation with new solutions and steady incremental improvements to existing solutions by exploring and introducing technologies and features to meet technical and business needs.

• Serve as a technical liaison between technical teams and business departments to identify technology challenges and requirements.

• Provide third-tier support to technical support professionals; engage the appropriate IS teams and supervisors, and external resources/vendors to resolve issues within the firm's Service Level Agreements.

• Develop and guide team members through coaching, training, work assignments and performance appraisals with minimal input from the Director and other business leaders.

BASIC QUALIFICATIONS:

• Bachelor's degree in computer science or relevant field required.
• 5 + years of experience in the legal technology industry required.
• Supervisory experience required.
• Must live within a commutable distance to the firm office with the ability to come into the office 3-4 days per week.

COMPETENCIES:

Adaptability:

• Ability to learn and embrace new skills and best practices as the position evolves and firm needs change.

Collaboration:

• Ability to develop relationships and foster teamwork at all levels of the firm.

Communication:

• Excellent oral and written communication skills.

• Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and business professionals.

• Ability to manage confidential information and sensitive situations with tact and discretion.

. Excellence:

• Strong organizational skills and attention to detail.

• Reliability, flexibility, and adaptability in a team and service-oriented environment.

• Ability to organize, prioritize, and multi-task in a time-sensitive environment while maintaining the highest standards of work quality.

• Ability to produce quality work in a fast-paced dynamic environment, including prioritizing numerous tasks and completing them under time constraints.

• Ability to identify and accomplish long and short-term goals, projects, and activities.

Knowledge Base:

• Broad knowledge of Microsoft applications.

• Advanced knowledge of Microsoft Server and Desktop technologies and Software, mainstream and legal specific applications, databases, document management and accounting systems.

Problem Solving Skills:

• Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions.

• Agility to be able to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor.

Professionalism

• Ability to maintain composure and demonstrate good judgment.

Flexibility

• Ability to work under a tight timeline and get a project completed on time.

BENEFITS

Winston offers comprehensive benefits that provide a full spectrum of coverage and support for our full-time employees and their families. Additional information about benefits and rewards can be found here.

SALARY

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.#LI-DC2