Director - Operations

Director, Operations

Are you ready to lead operational excellence and drive transformational change across a dynamic, fast-paced organization? Do you thrive in environments where strategic vision meets tactical execution, and where your leadership can directly impact business outcomes?

Why Join Us?

As Director of Tax Operations, you'll lead a high-impact team at the center of our industry-leading tax services. You'll oversee a full-time onsite team of 10-15, manage a seasonal contract workforce of ~200, and coordinate with a traveling workforce from India during peak periods. You'll drive operational excellence, lead transformational initiatives, and partner closely with senior leaders to deliver exceptional client outcomes.

This is a unique opportunity to shape processes, influence cross-functional strategy, and grow with a dynamic, collaborative organization. Our hiring process moves quickly for qualified candidates.

Role Overview

The Director of Tax Operations will lead operational excellence and transformational change across our tax return preparation business. This leader will optimize operational capabilities, manage complex processes, and spearhead strategic initiatives that directly impact business outcomes. You will partner across functions, lead high-performing onsite and seasonal teams-including global collaboration with India-and ensure best-in-class service delivery in a fast-paced environment.

About the Role

In this opportunity as Director, Operations, you will:

• Operational Leadership

  * Direct and optimize onsite operations teams, including a full-time team (10-15), seasonal contract workforce (~200), and a traveling team from India (10-15).

  * Oversee site performance, budgets, and operational metrics to meet business targets.

  * Champion operational excellence through best practices and continuous improvement.

  * Ensure compliance with operational policies, controls, and regulatory requirements.

  Strategic Planning & Execution

  * Develop and execute operational strategies aligned with business goals, customer needs, and cost objectives.

  * Lead cross-functional project teams to deliver measurable outcomes.

  Resource & Budget Management

  * Take full accountability for people, systems, and processes within your area.

  * Manage budgets, identify cost-saving opportunities, and address operational challenges.

  Stakeholder Engagement

  * Build strong relationships across Operations, Product, Sales, Customer Support, and Technology.

  * Collaborate effectively with both U.S. and India leadership teams.

  * Serve as a key business partner to senior executives, influencing decision-making.

  Team Building & Talent Development

  * Set clear goals, drive performance management, and foster professional growth through coaching and mentoring.

  Digital Transformation & Customer Focus

  * Lead automation, process improvement, and digital transformation initiatives.

  * Maintain a customer-first mindset, ensuring responsiveness and collaboration across functions.

About You

You're a fit for the role of Director, Operations if you have the following required qualifications:

• Leadership Experience: 8+ years of progressive leadership experience in operations management preferable in tax returns, with a proven track record of managing complex operational processes and leading high-performing teams

• Strategic & Operational Expertise: Demonstrated ability to develop and execute strategic plans while maintaining operational excellence, including experience with budget management and cost optimization initiatives

• Cross-Functional Collaboration: Strong experience working across organizational boundaries and functions, with exceptional ability to build relationships and influence stakeholders at all levels

• Project Management Excellence: Proven track record of leading cross-functional project teams and driving process improvement initiatives to achieve measurable business outcomes

• Communication & Problem-Solving Skills: Exceptional verbal and written communication abilities with strong analytical and problem-solving skills to handle complex operational challenges

• Market & Customer Focus: Experience developing market awareness and understanding customer needs, with ability to translate market insights into operational strategies

• Education: Bachelor's degree in Business Administration, Operations Management, Engineering, or related field, or equivalent professional experience

• Additional preferred qualifications include: * Advanced degree (MBA or relevant Master's degree) with focus on operations or business management Experience with Lean Six Sigma methodologies and continuous improvement frameworks

• Knowledge of enterprise software systems and process automation technologies

• Experience in regulated industries or complex operational environments

• Professional certifications in project management (PMP) or operations management

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.