Business Analyst III

This position provides data and technical analysis in support of Real Estate, Personal Property and Revenue Collections Divisions. Works independently and in collaboration with the other business analysts to provide systems, data, and analytical support for the business processes and technology solutions across all DTA platforms. Performs complex problem solving as it relates to data standards and provides user training as necessary. Works in collaboration with the Department of Information Technology (DIT) to support the rollout of database updates, system setups, new releases, patch management, and testing of deliverables. As a business analyst in DTA, has a working knowledge of relational databases such as oracle and SQL, and can work with different stakeholders to develop standard DIT data models and to ensure that the data for DTA's IT projects and solutions is complete, correct, accessible, and follows the agency guidelines for data sharing. Works with stakeholders to analyze and gather business requirements. Provides research and reports to management for budget, internal, and external requests. Develops and supports new and existing application systems. Works in partnership with vendors, business divisions, and DIT to ensure that DTA's business software systems, integration of solutions, data management and analytical needs are successfully met. Follows the county IT projects guidelines, manages schedules for all user acceptance, and unit testing. This position reports to the department's IT program manager.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Serves as lead software system administrator for interdepartmental or County-wide automated system;
Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
Identifies and tests system enhancements;
Defines and maintains system administration documentation;
Organize and direct system user groups;
Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
Provides assistance to system users;
Develops conceptual approaches to satisfy user requirements;
Oversees user acceptance testing;
Evaluates new technology for applicability and enhanced effectiveness;
Develops strategic plans to ensure solutions comply with established standards;
Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
Establishes priorities and timetables for system-related projects;
May supervise other employees on a recurring or project basis;
Generates reports to meet special agency needs;
Acts as intermediary between users and technical staff to resolve problems;
Participates in developing user training manual;
Provides training to users;
Works closely with agency IT technical staff and/or serves as agency liaison with the
Department of Information Technology;
Develops and provides technical briefings for staff on new services and system components;
Provides technical support and training to users of installed software;
Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
Stays abreast of technology changes;
Provides assistance to other staff as needed;
Serves on committees and task forces and undertakes special projects as assigned.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Knowledge of effective project management methods, practices and techniques;
Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a credit check to the satisfaction of the employer.

Additional Work Schedule Requirements: Must be available outside normal business day to work extended hours for project schedules and system implementation.

PREFERRED QUALIFICATIONS:

• Knowledge of information systems and the components that process data.
• Working knowledge of Cloud Systems, CRM, Power BI, Power Apps, Power Flow, Oracle, MS SQL Server and SAS.
• Three or more years of hands-on experience in programming on database platforms (Microsoft SQL Server or Oracle).
• Three or more years of professional-level hands-on experience working with end users to gather and analyze business requirements and then document them for technical design and implementation.
• Three or more years of professional-level hands-on experience analyzing technical data quantitatively, qualitatively preparing complex reports, and presenting findings to non-technical senior managers.
• One or more years of hands-on experience working with or supporting Government to Consumer Systems, Financial Systems or Tax Revenue Systems.
• Skill in problem-solving with inclusion of diversity of ideas and viewpoints.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

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