Regional Operations Manager - West U.S.

The National Operations Regional Manager is responsible for driving operational consistency, execution quality, and continuous improvement across their assigned region. This role works in close partnership with Regional Vice Presidents (RVPs) to align strategic goals with frontline delivery, enabling scalable, profitable, and customer-focused operations.

• Lead oversight of large-scale and high-profile job reviews (>$1M or elevated customer risk).
• Ensure consistent backlog review cadence, prioritized by job size and customer impact.
• Partner with local leadership to ensure clear project delivery plans are in place to meet scope, timeline, and customer expectations.
• Support delivery teams in achieving operational KPIs (Slip, NCO, DSO).

• Ensure adherence to core Convergint processes, including large-job reviews, backlog management, and subcontractor procurement protocols.
• Drive accountability and governance in fundamental execution activities.

• Collaborate with local operations leaders to develop and maintain Operational Excellence business plans.
• Facilitate ongoing improvements in execution, financial performance, and customer satisfaction.

• Support succession planning and development for CTC Operations Managers, Supervisors, PCAs, and FPMs.
• Design and deliver training programs that enhance leadership capability and front-line readiness.

• Establish and oversee a regional flex team composed of high-performing individuals who can support critical project delivery needs across the region.
• Provide project-level support and oversight to ensure quality, scope adherence, and on-time delivery.

• Actively promote collaboration between Sales, Operations, and Service teams.
• Foster a unified "One Convergint" culture through shared ownership and aligned priorities.

• Minimum 7-10 years of leadership experience in operations or project execution within the security, fire, life safety, or technology integration industries.
• Proven ability to lead cross-functional teams and drive measurable results in complex environments.
• Strong financial acumen and experience managing backlog, margin, Slip, risk, and labor utilization.
• Excellent communication and influence skills with the ability to partner at all organizational levels.
• Familiarity with Convergint systems, tools, and field execution models preferred.

As Convergint continues to grow, the National Operations Regional Manager plays a pivotal role in ensuring what's promised gets delivered-on time, on budget, and at scale-while continuously improving execution discipline, operational effectiveness, and customer experience.

The expected salary range for this position is between $140,000-200,000, depending on experience.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 10/17/25.

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