Lead Program Manager

ABOUT THE ROLE:

• The Lead Program Manager role partners with engineering teams, technical designers, and procurement professionals to lead the design and development of new or changing engineering projects and programs using Waterfall methodology. Using extensive knowledge and significant experience with engineering design principles, practices, and methodologies, the incumbent works closely with key stakeholders across the organization, contractors, and project management teams. The incumbent in this role is responsible for planning and supervising technical, operational, and financial activities related to engineering projects and programs. They ensure compliance with contractual commitments and assess the technical and project design teams, as well as evaluate and implement new design strategies and technologies. This role requires excellent technical expertise, project management skills, and collaboration abilities to work effectively with cross-functional teams. The incumbent will be responsible for leading the successful completion of engineering projects and programs and ensuring they have a positive impact on the organization.
• The Lead Program Manager will serve as Sherwin-Williams' primary representative and strategic leader for the global migration from Salesforce to Microsoft Dynamics. This role will oversee cross-functional coordination, financial management, partner engagement, and program execution to ensure a seamless transition aligned with business objectives and technical standards.

WHAT THE ROLE WILL DO:

• Implement project/program milestones, timelines, project plans, team structure, and budget
• Provide guidance and leadership to the team on project/program objectives, work plans, budgets, schedules, and performance criteria with a focus on achieving strategic goals
• Ensure engineering, technical, and procurement activities align with project/program goals and objectives
• Develop and implement strategies to establish clear communication channels and processes between external stakeholders and the project team
• Coordinate and collaborate with cross-functional teams to ensure alignment with strategic goals, and proactively identify and implement solutions to resolve roadblocks
• Own project/program budgets, costs, and financial commitments at a strategic level and make recommendations for optimization
• Establish a robust framework to ensure compliance related to contract agreements, technical specifications, and industry standards
• Ensure the quality of project/program reports shared with stakeholders and provide strategic recommendations for improvement
• Determine what constitutes as risks, issues, and roadblocks, and escalate when necessary to high-level stakeholders, as well as provide strategic recommendations
• Oversee the practices, tools, and methodologies deployed for the project/program
• Establish a culture of continuous improvement, innovation, and strategic thinking in the design and execution of projects/programs, while encouraging continuous feedback from team

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The
Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education

• Required
  • Bachelor's degree in IT, or Project Management, or Project Management, or in lieu of a degree, at least 9 years of experience in software development or software release management
• Preferred
  • Certified Project Management Professional (PMP)

Skills and Experience

• 6-8 years of experience in IT project and program management roles
• Expertise in leading teams, managing stakeholders, and experience working in complex, cross-functional environment
• Extensive knowledge of project management methodologies, tools, and industry best practices
• Proven experience in procurement processes and contract management
• Excellent analytical, organizational, and problem-solving skills
• Excellent financial and budget management capabilities
• Exceptional interpersonal and communication abilities for collaboration with cross-functional teams and stakeholders
• Ability to multi-task, prioritize, and manage time efficiently

Preferred

• Experience leading enterprise-scale CRM migrations, particularly involving Salesforce and Microsoft Dynamics.
• Proven success in managing global programs with distributed teams and complex stakeholder landscapes.
• Familiarity with change management strategies in large-scale digital transformations.
• Experience working with external implementation partners and system integrators.
• Understanding of data governance, data migration strategies, and CRM data architecture.
• Knowledge of Microsoft Power Platform and its integration with Dynamics 365.
• Experience in navigating organizational readiness and user adoption for new CRM platforms.

Technical Skills

• Software Development Lifecyle (SDLC) Methodology
• Project Management Methodology
• Project Management Tools
• Project Data Analysis & Insights
• Project Estimation and Budgeting

Preferred Technical Skills

• Proficiency in Microsoft Dynamics 365 (Sales, Customer Service).
• Experience with Jira or similar tools for program tracking and release management.
• Understanding of integration technologies such as APIs, middleware, and ETL tools.
• Experience with enterprise architecture frameworks and solution design principles.
• Familiarity with Agile and hybrid delivery methodologies in CRM implementations.