New 
Senior Software Engineer
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 07, 2025 | |
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OverviewIntelligent Conversation and Communications Cloud (IC3) powers billions of real-time customer conversations across Microsoft's first party (Teams, Skype, Azure Communication Servies), and second party (Dynamics) solutions. IC3 enables reliable and high-quality audio/video calling, meeting, and messaging services that work every time from anywhere seamlessly across all customer touchpoints. IC3's mission is to make conversations on M365 platforms more intelligent in real-time empowering best-in-class productivity tools for the modern workplace where every call, meeting or chat will make the next one better. If you are a Senior Software Engineer about advancing engineering excellence, leveraging AI to solve reliability challenges, and making a direct impact on millions of customers, we encourage you to apply and join our mission to transform Microsoft's quality engineering landscape. This role requires you to be onsite 3 days a week in Microsoft's offices in Redmond, WA. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDesign and develop large-scale distributed services using modern engineering practices.Architect systems with well-defined interfaces and leverage telemetry data for decision-making. Ensure services are modular, secure, reliable, diagnosable, monitored, and reusable.Improve test coverage, implement integration tests, and resolve problem areas.Collaborate with cross-functional teams to co-develop scalable, impactful solutions.Build reusable engineering tools that boost service health, reduce operational overhead, and empower teams with actionable insights.Enhance observability across business-critical services to accelerate detection and diagnosis of issues.Strengthen on-call effectiveness by modernizing incident response workflows and leveraging intelligent systems. | |