New

Bilingual Customer Experience Agent

TEKsystems
$22.00 - $24.00 / hr
life insurance, parental leave, sick time, 401(k), retirement plan
United States, Texas, Houston
Nov 05, 2025
Position Overview * Workplace Type: On-site * Location: Houston, TX 77070 * Placement Type: Contract to Hire (4 months) Job Responsibilities * Serve as the first point of contact for Medicare Advantage members. * Handle inbound inquiries related to benefits, claims, enrollment, and clinical services. * Provide empathetic, accurate, and timely support. * Use internal systems to manage member information. * Document interactions and contribute to process improvements. * Ensure compliance with operational and regulatory standards. * Must-Haves: * Bilingual (Korean) * 2+ years in customer-facing roles (call center, healthcare, hospitality) * Strong empathy and listening skills * Tech-savvy and able to multitask across systems * Resilient and performance-driven * Nice-to-Haves: * Help desk experience * Bachelor's degree with part-time work or internship experience Employee Value Proposition * Financial: Competitive salary, equity, bonuses, 401k match * Physical: Medical, dental, vision coverage * Mental: Holidays, mental health resources, generous time-off * Professional Development: Learning programs, mentorship, funding * Perks: ESPP, paid parental leave, open-air workspace with natural light and parking Job Type & Location This is a Contract to Hire position based out of Houston, TX. Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Houston,TX. Application Deadline This position is anticipated to close on Nov 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.