New

IT Service Desk Technician

TEKsystems
$22.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Connecticut, North Haven
Nov 06, 2025
Job Title: IT Service Desk Technician Location: New Haven, CT Employment Type: 1-Year Contract (Option for Permanent Hire after 6 Months) Work Schedule: Hybrid - 3 days on-site, 2 days remote (37.5 hours/week) About the Role We are seeking a Service Desk Technician to join a high-performing IT team supporting a large enterprise environment with 10,000-20,000 end users. This role focuses on Tier I and Tier II troubleshooting and resolution for hardware, software, and network-related issues across multiple platforms (Windows, Mac, Linux). You will work in a fast-paced, process-driven environment, providing 80-100% phone support and collaborating with other IT teams to ensure timely and effective solutions. Key Responsibilities * Provide Tier I and Tier II support for enterprise applications, including web browsers, email (Outlook), financial systems, HR and procurement tools. * Troubleshoot hardware, software, and network issues; perform root cause analysis and develop permanent solutions. * Support multiple operating systems (Windows 7-10, MacOS, Linux) and assist with installation, configuration, and maintenance. * Utilize remote access tools for complex troubleshooting. * Maintain accurate documentation in ticketing systems (HP Service Desk or similar). * Develop and maintain Knowledge Base content and technical procedures. * Ensure compliance with security policies. * Collaborate with IT departments and external vendors as needed. Required Qualifications * 1-3+ years of experience in a Help Desk or Service Desk environment. * Strong understanding of Windows 7-10 and MacOS; Linux knowledge preferred. * Certifications: A+, Network+, Microsoft, Dell, or Apple. * Excellent communication skills, customer-focused attitude, and ability to work well in a team. * Experience with ticketing systems (HP Service Desk or similar). * Ability to follow established SOPs (35 documented processes). Preferred Qualifications * Experience supporting enterprise applications and business tools. * Familiarity with financial and procurement platforms. * Knowledge of backup restoration and basic network troubleshooting. Job Type & Location This is a Contract to Hire position based out of North Haven, CT. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in North Haven,CT. Application Deadline This position is anticipated to close on Nov 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.