Regional Technical Service Sales Representative

As a Senior Technical Service Representative, you will provide onsite and remote support to a designated group of national and regional accounts. You will manage and increase the customer base buying through our portal. You will work closely with our national strategic account team and customer support to ensure seamless exchange between us, distributors, and customers. The Senior Technical Service Rep will resolve related issues to provide a smooth customer experience for the Region covering the Carolinas, Virginia, & Tennessee. You will report to the Regional Manager.

Key Responsibilities

• Maximize MSO account retention, profitability and partnership.

• Increase sales growth by identifying areas for expansion and improvement.

• Communicate market changs.

• Stay current on products, processes, and system upgrades (Continuous Learning).

• Be a gatekeeper for installations, upgrades and national account mandates.

• Account Management.

• Communicate with the sales team about the product needs or product information.

• Industry Knowledge

Qualifications

• College Degree preferred or 3+ years of equivalent work experience in a related field, preferred but not required.

• Customer Service Experience

• Accountability with experience and accurate follow up.

• Work with all levels of team.

• Ownership of technical customer service support.