Assistant Athletic Director of Ticket Operation

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Serves as the primary contact for the ticket office for both customers and internal constituents and is responsible for all ticket events involving the university's athletic program. Oversees student staff operations, and inbound/outbound sales staff; services season tickets and group ticket accounts; prepares reports; interacts with external ticketing system.

• Manages all phases of ticket operations and sales including independent contractors, distribution of tickets, implementation of sales strategies, and accounting for athletic and special departmental events. Provides high quality customer service by responding promptly, efficiently, and thoroughly to customer requests.
• Collaborates with members of ticket operations staff with regards to the development, execution and maintenance of multi-faceted planning calendar intended to increase ticket sales and overall customer satisfaction.
• Serves as a subject matter in the functional knowledge and implementation of the Technotic Sports computer system software and hardware. Serves as liaison between athletic department units and Technotic Sports systems by advising units of enhancements, promoting enhancements requested by units and advising units of Technotic Sports news. Represents athletic department at annual user's meeting. Conducts periodic training sessions on Technotic Sports system for all units. Implements software updates, oversee hardware-maintenance and coordinates continuous training sessions as needed.
• Manages all online ticket operations.
• Maintains confidentiality for the department. Treats with utmost confidentiality and sensitivity any matter pertaining to academic and personal data of student athletes and any information either directly or indirectly impacting the University and/or Athletic Department.
• Adhere to all State of Florida, University, NCAA, Conference USA, and department rules and policies pertaining to the position of Assistant Athletic Director, Ticket Sales and Operations. Report any known NCAA violations or concerns to the Director of Athletic Compliance and be responsible for the monitoring of any subordinate as it relates to NCAA regulations.
• Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit
• Serves as the merchant account's primary contact. Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit.
• Handles cash/gift card transactions on a daily basis
• Designs, orders, and distributes ticket inventory for all athletic events in accordance with established guidelines. Verifies tickets for accuracy of information and quality. Responsible for game day ticket operations for all athletic events. Assists with event management for all athletic events. Distributes student-athlete guest tickets at football games, post season competition and the Conference USA tournament in compliance with NCAA guidelines. Oversees the same distribution at home events.
• Oversees priority seating guidelines for donors in conjunction with the Panther Club staff and is held responsible for its implementation.
• Prepares and monitors the operational budget for the Ticket Sales Office. Calculates and reports all financial data related to ticket revenues, game settlement statements, and audits for all athletic events to the Athletics Business Manager. Provides revenue projections on ticket related events for incorporation into overall athletic department budget.
• Schedules mailings and printing times to promote timely collection of receipts and distribution of tickets.
• Develops ticket office policies and procedures manual which includes a strong segment on customer service and shares the philosophies of the athletic department as to how business is to be conducted.
• Represents the department at University, NCAA or other national meetings as necessary or as assigned by the Director of Athletics.
• Provides leadership, training, and supervision of ticket sales staff as well as development of continuing education program for sales staff in areas of customer service and effective sales methods.
• Develops and participates in all sales efforts intended to generate new sales and renewals both on campus and within local community. Oversees creation and implementation of specific packages designed to solicit new season, single game and group sales buyers for all ticketed events.
• Performs other duties include, as needed, assisting with game day operations at athletic events, representing department amongst local area groups in an effort to increase visibility and assisting in other duties and special projects as assigned by the Athletic Director. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit
• Oversee and manage ticket operations for third-party, external, and non-athletics events hosted within Athletics facilities, including events held through venue rentals.
• Serve as Primary Liaison for External Clients. Acts as the point of contact for promoters and rental clients, ensuring ticket builds, seating maps, and policies are properly implemented.
• Customize Ticketing Platforms for Non-Standard Events.
• Work in collaboration with other departments to support the successful execution of third-party events, ensuring operational readiness and a positive customer experience.
• Oversee financial tracking, reconciliation, and reporting for external events to ensure accurate post-event settlement and alignment with University and departmental policies.

Bachelor's degree in an appropriate area of specialization and four (4) years of experience or Master's degree in an appropriate area of specialization and two (2) years of appropriate experience.

Supervisory experience.

Effective customer service skills.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Driver's License Check

Fingerprinting Check

Expanded Background Check

Ability to work evenings and weekends.

Ability to work flexible hours as needed.

Ability to work occasional evenings, weekends and at locations outside of the University

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.