Virtual Clinic Office Coord

Job Locations

US-OR-PORTLAND

Rehab Without Walls Neuro Rehabilitation

Shape the Future of Neuro Rehabilitation from Your Home Office!

Are you a highly organized and proactive individual with a passion for providing exceptional support?

Rehab Without Walls invites you to join our innovative team as a Virtual Clinic Office Coordinator! In this fully remote role, you'll be the central point of contact, expertly coordinating the virtual care journey for our clints/patients through seamless use of virtual office software. You'll play a vital role in ensuring the smooth daily operations of each client's program, from meticulous record management and proactive customer service to precise billing and efficient scheduling.

If you thrive in a dynamic environment and are eager to contribute to life-changing rehabilitation, we encourage you to apply!

What you will receive:

Paid Time Off/Paid Holidays
• Medical/Dental/Vision/401K
• Work Life Balance
• Supportive Leadership and Team Environment

Responsibilities Include:

• Provide exceptional virtual reception, greeting and assisting patients and visitors via video kiosk or phone.
• Manage referrals and inquiries, maintaining organized tracking (e.g., Excel).
• Understand and navigate various insurance benefits, including verification and obtaining authorizations.
• Create, update, and maintain patient records within the electronic medical record (EMR) system.
• Coordinate patient appointments and manage scheduling.
• Manage the patient registration process, including virtual check-in/out.
• Process payments, including collecting copays and managing account balances.
• Administer and enforce the No Show/Cancellation policy.
• Ensure accurate and timely documentation through filing, faxing, and scanning.
• Perform data entry for billing and payroll processes.
• Cultivate and maintain positive relationships with referral sources.
• Support marketing and brand awareness initiatives as needed.
• Undertake other duties as required to ensure efficient virtual clinic operations.

Qualifications:

• Minimum of an associates degree with a business emphasis.
  • Significant, directly related medical office experience may be considered in place of a degree.
  • BA or BS in business, healthcare, or other related fields is preferred.
• Ability to multitask and manage complex computer applications.
• Minimum of two years of front and back medical office work experience.
• Professional attitude, appearance, strong customer service skills, and good judgment.
• Proficiency in advanced computer software (Microsoft Office) and data entry skills.
• Excellent organizational, customer service, and oral/written communication skills.
• Dedicated workspace with internet for remote work.
• Working ability to utilize Microsoft Office, including Outlook, Word, Excel, Teams, and PowerPoint.

Preferred Qualifications:

• Prior work experience in a healthcare or call center environment
• Strong interpersonal and customer service skills.

Physical Demands:

• Individual must have the ability to stand and work or have mobility through mechanical assistance.
• Must be able to lift and carry items weighing up to 25 pounds.
• Must be able to communicate fluently both verbally and in writing.
• Primarily sedentary which requires stooping, bending, hearing, and vision in order to operate phone, computer and facsimile.

Work environment:

• Professional Work environment and attire for video conferencing in a confidential setting.

Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry-leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit www.rehabwithoutwalls.com. Follow us on Facebook and LinkedIn.

USD $22.00 - $25.00 / Hour