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Account Support Representative

Staffmark Group
$17.20-$17.75
vision insurance, paid time off, paid holidays, 401(k)
United States, New York, Strykersville
Nov 20, 2025



Now Hiring: Account Support Representative - In-Office | East Aurora, NY

Join a high-performing team supporting one of the nation's largest federal contracts. We're looking for an Account Support Representative who excels at communication, problem-solving, and helping customers find successful resolutions. This is a direct-hire, in-office position-candidates must live within commuting distance of East Aurora, NY to be considered.

Pay & Bonus Potential



  • $17.20-$17.75 per hour
  • Average $3,000/month in commission potential



Schedule

Training (On-site):



  • Monday-Thursday: 8:00 AM-5:00 PM
  • Friday: 8:00 AM-4:30 PM


Post-Training (On-site, flexible within business hours):



  • Monday-Thursday: 8:00 AM-9:00 PM
  • Friday: 8:00 AM-7:00 PM
  • Must work two evenings until 9:00 PM weekly
  • Choose your 8-hour shift within these ranges



What You'll Do



  • Manage inbound and outbound calls to support customers and resolve account matters
  • Perform skip tracing to verify contact details and employment information
  • Negotiate payment solutions and set up repayment plans
  • Review accounts, schedule follow-up calls, and maintain accurate documentation
  • Follow scripts, compliance guidelines, and federal/state regulations
  • Partner with supervisors and team members to ensure excellent customer experiences



What We Offer

You'll enjoy a stable, supportive environment with comprehensive benefits: health, dental, and vision insurance, paid time off, paid holidays, paid training, 401(k) with match, life and disability coverage, referral bonuses, EAP access, and a flexible post-training schedule.

What You Bring



  • High school diploma or GED
  • At least 1 year of customer service or collections experience
  • Strong verbal communication and problem-solving skills
  • Proficiency in Microsoft Office and general computer use
  • Ability to stay organized and work with accuracy
  • Bilingual abilities are a plus



Ready to grow your career with a stable employer and a top-tier federal contract?

Click Apply Now to join this in-office team in East Aurora, NY!

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.


About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

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