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Customer Support Associate

Staffmark Group
$17.20-$17.75
vision insurance, paid time off, paid holidays, 401(k)
United States, New York, Orchard Park
Nov 20, 2025



Now Hiring: Customer Support Associate - On-Site in East Aurora, NY

Looking to grow your customer service career with a stable, long-term opportunity? We're seeking a Customer Support Representative to join a high-performing team supporting one of the nation's largest federal contracts. This is a direct hire, on-site position offering strong bonus potential and excellent benefits.

Candidates must live within commuting distance of East Aurora, NY.

Pay & Bonus



  • $17.20-$17.75 per hour
  • Monthly bonuses averaging $3,000+



Schedule (On-Site Only)

Training Schedule:



  • Mon-Thu: 8:00 AM-5:00 PM
  • Fri: 8:00 AM-4:30 PM


Post-Training Flexible Schedule:



  • Mon-Thu: 8:00 AM-9:00 PM
  • Fri: 8:00 AM-7:00 PM
  • Must work two evenings until 9 PM each week
  • Choose your 8-hour shift within these windows



Role Overview

As a Customer Support Representative, you'll handle a variety of customer interactions, research account details, and help resolve issues in a professional and compliant manner. Your communication skills and attention to detail will ensure customers receive accurate, timely, and respectful support.

Key Responsibilities



  • Manage inbound and outbound calls to assist customers with account inquiries
  • Use skip-tracing tools to update contact and employment information
  • Negotiate payment arrangements and offer resolution options
  • Document all customer interactions thoroughly and accurately
  • Follow scripts, policies, and federal/state compliance regulations
  • Collaborate with team members and supervisors to meet service goals



Why You'll Want to Work Here

Enjoy competitive, full-time benefits including medical, dental, and vision insurance, 401(k) with company match, paid training, paid time off, paid holidays, referral bonuses, life and disability insurance, and access to an employee assistance program. You'll also benefit from a flexible post-training schedule and significant monthly bonus potential.

What You'll Bring



  • High school diploma or GED
  • At least 1 year of customer service or collections experience
  • Strong verbal communication and problem-solving skills
  • Proficiency with computers and Microsoft Office
  • Ability to work independently in a structured environment
  • Bilingual skills are a plus



Ready for a reliable, well-paid customer service career with real growth potential?

Click Apply Now to join this on-site team in East Aurora, NY. - On-Site in East Aurora, NY

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.


About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

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