Community Manager- Social Media

Community Manager, Social Media

1. Establish and oversee processes for internal and/or external customer service, community management planning, and user generate content moderation for the Sherwin-Williams' and Consumer Brands' brand, to drive timely and appropriate responses to social community questions/submissions while ensuring subject matter experts are engaged, business stakeholders are informed, and risks to the brand are mitigated

2. Oversee Social Listening and Crisis Communications for Sherwin-Williams and Consumer Brands, responsible for monitoring and communicating topics of risk and concern as well as opportunities for customer engagement through social media listening to enhance Sherwin-Williams' reputation and increase brand affinity with customers

3. Identify key measures, metrics, tracking and reports for monitoring and evaluating SW and CB social experiences around community management, social listening and reputation management contributing to overall program success

4. Leads The Paint Stores Group reputation management initiative

Education

Required:

• Bachelor's Degree

Knowledge & Experience:

Required:

• 5+ years' experience in social media marketing or a related field
• Experience managing budgets
• Ability to prioritize workload based on department capacity
• Effective verbal and written communication skills
• Experience effectively communicating feedback and direction to key constituents
• Excellent organizational skills, with an ability to adhere to strict deadlines

Preferred:

• Employee management