Program Manager

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Lead a Mission That Matters | FLETC IT DOSS

Location: On-Site - Glynco, GA | KEY PERSONNEL

YOUR INCENTIVES

$15,000 Relocation Bonus for full-time on-site leadership

$10,000 Contract Win Bonus upon award and Transition-In completion

10-year program stability (12-month base + 9 option years)

Direct engagement with FLETC and DHS leadership

THE MISSION

You won't just manage a contract-you'll enable the training of every federal, state, local, tribal, and international law enforcement officer who passes through FLETC's doors. When our IT systems work, officers train. When officers train, communities are safer. This is mission-driven work with visible, tangible impact.

This isn't a cubicle job at a faceless agency. You'll walk the same grounds as the officers you support. You'll see the training scenarios your systems enable. When something breaks, you'll feel the urgency-and when it's fixed, you'll see the mission continue.

WHAT YOU'LL DO

Serve as the single point of accountability for all contract performance, delivery, and outcomes across a 50+ person team
• Lead execution of IT service delivery ensuring all service areas meet or exceed SLAs
• Direct and integrate all technical teams (network, systems, service desk, endpoint, database, security) into a cohesive, mission-focused operation
• Manage the 60-day Transition-In with zero service degradation-your first major milestone
• Oversee ITIL-aligned service management, SLA monitoring, root cause analysis, and corrective action plans
• Provide cost, schedule, performance, and risk transparency through actionable reporting to Government leadership
• Lead Continual Service Improvement, driving measurable gains in quality, efficiency, and user experience
• Manage subcontractors, staffing plans, and surge support to meet fluctuating training demands
• Serve as the primary interface with Government for planning, issue resolution, and strategic IT modernization

WHAT YOU BRING (REQUIRED)

• Bachelor's degree in Engineering, Systems Management, Business Administration, or related field
• 7+ years of IT program or project management experience in complex enterprise environments
• Demonstrated experience managing performance-based service contracts, SLAs, budgets, and risk
• Proven ability to lead multi-disciplinary technical teams in mission-critical environments
• Experience developing business cases, strategic plans, and executive-level briefings
• Ability to obtain and maintain Public Trust clearance

NICE TO HAVE

PMP or equivalent certification

ITIL certification

Prior experience supporting federal law enforcement or DHS customers

Track record leading large IT programs with dynamic scope across multiple service towers

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.