Telephone Operator (CSR)

Job Title: Telephone Operator (CSR)

Location: Champaign IL

Duration: 06 months contract will be extended

Shift Timing (Day/ Evening/ Night): (8 AM- 5 PM) Day

Pay Rate: $ 18.00 /hr without benefits

Job Description:

• Ability to answer and operate multi-line telephones and transfer calls within an agency. Reception duties also may include greeting the public and scheduling appointments in written day planners.
• Additional tasks may include basic clerical work such as filing, opening/addressing mail, copying or faxing, and use of a calculator and/or adding machine.
• Ability to follow oral and written instructions is mandatory.

Required Education:

• High School or GED : Completion of High School Diploma or GED. Must be able to prove the completion.
• Bilingual Fluency: Ability to communicate fluently (reading, writing, and speaking) in a second language, most often Spanish; User Agency may require additional languages, which can be specified at the time of order.
• Computer Software Skills: Basic knowledge and familiarity with word processor programs (MS Word, WordPerfect, or other as approved by the User Agency), spreadsheet programs (Excel, Lotus, Quattro Pro, or other as approved by the User Agency), database software (MS Access, or other as approved by the User Agency), and email software programs. General computer know-how, with ability to research via the Internet.
• The User Agency will specify at time of order what specific software programs will be used by the temporary worker on the assignment. Indicate the specific type/s of software experience you are requesting.
• Agency written software Illinois State Board of Education's Web Application Security (IWAS) and Web-based Illinois Nutrition System (WINS), Word, Excel, and Outlook