Parking Attendant - Overnight Shift

Overnight Parking Attendant

Hiring Range: Starting at $23.00/hour

Full Salary Range: $23.00-$34.04/hour

The Overnight Parking Attendant is responsible for revenue collection, world-class customer service, and basic maintenance of parking structures and equipment. This position is responsible for ensuring efficient and safe operations of the lots with no supervisor on duty for a period of the night.

Essential Duties and Responsibilities

Collect parking fees and enforce parking policies.
• Answer any questions that the guests may have about parking or getting around Vail.
• Address guest complaints and inquiries while offering valuable information, solutions where possible, and great customer service. Elevate and/or report the situation to a supervisor when necessary.
• Ensure the safe and efficient operation of the lots while there is only a supervisor on call.
• Answer phone calls to the parking department while there is only a supervisor on call.

• Make decisions at a lead level, directing any issues/questions they cannot resolve to a supervisor when necessary.
• Report to the leadership group the following morning of any notable occurrences, issues, or questions.
• Monitor the lots, guest transactions, and parking system.
• Monitors all radio traffic, communicating with appropriate personnel when necessary.
• Maintain the cleanliness of the booth, equipment, and structures.
• Monitor and address structures and lots for safety issues.

• Aid in upkeep of facilities such as cleaning, painting, and general maintenance.
• Shovel and throw cinders/ice melt as necessary to maintain a safe work environment and access for guests.
• Monitor the lots so that guests park appropriately. Report and issues to parking enforcement, especially if it is a safety concern.

• Assists guests with finding lost cars or personal items.
• Work with the team to maintain traffic flow during high-occupancy events.
• Monitor entrances to help guests wayfind and access parking safely.
• Assist with signage to provide good information to guests.
• Help maintain accurate parking counts and road counts.

• Serve the citizens and guests of the Town of Vail by abiding by all Town of Vail core values.
• Perform job in accordance with all Town of Vail safety practices.
• Other duties as assigned.

Shifts / Schedules

Schedule varies for seasons and operational needs.

Vail is a guest service oriented and resort destination community. We realize that to set the standard for world-class alpine resorts, our employees make all the difference! That is why we are looking for passionate individuals who strive for excellence in all that they do.

Qualified applicants must meet the following requirements:

• High-school diploma or equivalent
• Previous Customer Service experience
• Valid Drivers license and an acceptable driving record
• Previous cashiering experience
• Excellent verbal communication skills are necessary

The Town of Vail is a values-based culture that is nurtured by our employees' strong desire to foster teamwork, take ownership in Vail's future, and an overall pride for serving their community. To find out more about our community, please visit our website www.vail.gov and click on Vail Information.

The Town of Vail offers a competitive benefits and compensation package including medical, dental, vision, employer-paid life and disability retirement plans, generous vacation benefits, tuition reimbursement, professional development opportunities, and lifestyle benefits that range tennis pass, golf pass, and other ski pass/wellness benefits.

If you're ready to make an impact and be part of a dynamic team, apply today for immediate consideration.

The Town of Vail is an Equal Opportunity Employer