Quality Specialist 1

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Ensures conformance to internal and external quality standards and assists the customer, sales representatives, suppliers and division personnel with establishing achievable quality standards. Communicates customer expectations to staff, manufacturing personnel and suppliers.

Responsibilities:

• Assists in establishing, promoting and coordinating lines of communication between the customer, sales representatives, suppliers and division personnel
• Interacts with customers, suppliers, vendors and division personnel regarding quality and production issues
• Attends job production pre-planning meetings
• Evaluates the input material on a job and guides the customers, helping them deliver material that will produce a high quality job
• Performs press color approvals for both internal and external jobs
• Assists in the development of procedures and techniques for reducing process variation and manufacturing delays
• Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met
• Evaluates process output and supplied materials for compliance with established standards
• Communicates with sales, customer service and the customer to resolve quality issues
• Negotiate resolution of customer or manufacturing complaints
• Assist in creating and maintaining the statistical process control program
• May be responsible for ISO programs within the division
• Duties include reviewing documents, preparing for audits, conducting audits, following up on implementation issues and training as it relates to ISO
• Serves as the EHS Program Champion for the facility working closely with the facility management staff and the Regional EHS Manager
• Ensures completion of required employee environmental, safety and health training orientation
• Maintains monthly EHS injury & program metrics (e.g., OSHA Recordkeeping, Task Tracker, etc.)
• Keeptrack of spoilage and root causes and solutions
• Performs other related duties and participates in special projects as assigned

• Bachelor degree in discipline related to functional work or role with up to 3 years of relevant work experience
• Able to translate previous work experience in to very good problem-solving skills and appropriately apply proven solutions
• Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance
• Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine
• Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments
• May require knowledge of, or ability to quickly learn specialized software related to the position
• Requires good communication skills, both verbal and written
• Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments
• Very good knowledge of printing and color theory.

RRD's current salary range for this role is $52,900 to $79,400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans