New

Clinical Support Associate- Remote (California)

TEKsystems
$23.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Chico
Nov 27, 2025
Professional Summary The Clinical Support Associate - Community Supports (CSA-CS) plays a vital role in supporting the Community Supports Program by providing operational and clerical assistance to clinical teams. This position ensures timely and accurate coordination of workflows, data entry, and member/provider communication. The CSA-CS interacts regularly with CenCal Health employees, providers, and members, contributing to the delivery of high-quality, member-focused services. Strong organizational skills, attention to detail, and excellent written and verbal communication are essential for success in this role. Key Responsibilities * Provide coordination and administrative support for the Community Supports Program, ensuring efficient daily operations. * Answer inbound calls promptly and manage the Health Services phone queues. * Make outbound calls to providers, members, and internal staff regarding operational processes and follow-up needs. * Process authorization and referral requests, and assist with provider reassignment and intake for Community Support referrals. * Conduct health surveys and periodic telephonic outreach to members to ensure timely access to services. * Maintain confidentiality of member information in compliance with HIPAA and organizational policies. * Organize, schedule, and track member contacts, including mailings for assignments, authorizations, and Notices of Action (NOAs). * Collaborate with Case Management and other internal departments to support Community Supports activities and resolve operational challenges. * Assist the Program Manager with data tracking and reporting as requested. * Respond to emails, calls, and other communications in a timely, professional manner while adhering to performance standards. Qualifications * High school diploma or equivalent; associate degree or healthcare-related coursework preferred. * Minimum 1-2 years of experience in administrative or clinical support roles, preferably in a healthcare setting. * Strong written and verbal communication skills with the ability to interact professionally with members, providers, and staff. * Proficiency in Microsoft Office Suite and ability to learn internal systems quickly. * Knowledge of HIPAA regulations and commitment to maintaining confidentiality. * Ability to work independently with minimal supervision and manage multiple priorities effectively. * Strong organizational skills and attention to detail for accurate data entry and tracking. * Experience handling inbound/outbound calls and managing call queues in a professional environment. Job Type & Location This is a Contract position based out of Chico, CA. Pay and Benefits The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chico,CA. Application Deadline This position is anticipated to close on Dec 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.