Student Services Specialist - AEFLA Re-Entry Grant (FT)

Under general supervision of the Associate Dean and/or Dean, the Student Services Specialist (SSS) collaborates with team members in recruitment, enrollment, testing, and retention. This SSS processes a high volume of Community Education student admissions applications at all campuses, Community-based Organization (CBOs), Community Reintegration Center (CRC), and other correctional settings.

• Advises current and prospective students with academic decisions; career development; assesses provides support service options to address personal, family and social issues.
• Advises students with class selection; assesses test scores; reviews transcript and program plans; guides student registration in alignment with course availability; provides information on entry options, curriculum, academic and performance preparation.
• Provides recruitment, admissions, testing, and advising services at the Community Reintegration Center, Day Reporting Center, and other such justice involved students across the MATC district.
• Explains career sheets and/or program information to applicants to assure understanding of program requirements and career pathway options at MATC.
• Advises students about program course availability, program changes and availability.
• Ensures delivery of excellent customer service, including face-to-face, telephone, electronic, and print transactions.
• Identifies students in need of career planning, special needs, and counseling; refers applicants to appropriate MATC support services and/or community-based organizations/agencies.
• Provides information about services available to students at MATC; collaborates with admissions, counselors and other professional personnel to monitor referrals and progress.
• Provides individual and workshop format information on interviewing and job searching.
• Acts as liaison with community-based organizations/agencies to recruit disadvantaged and minority students.
• Collaborates with division leaders to ensure delivery of academic advising and career services to current students and graduates.
• Collaborates with new student orientations at MATC; represents MATC at CRC, Day Reporting Center (DRC) functions; provides tours of MATC campuses to prospective students returning to their communities from incarceration.
• Assists in devising and developing student services procedures; generates and maintains student services reports.
• Represents MATC at advisory boards, public, private, and business committees in the community.
• Participates in workshops; in-service trainings; student service's instructional and college steering or success committees; advisory boards; sub-committees or educational activities as assigned.
• Performs other related duties as required for the efficient operations of the division.

Candidate must be able to pass the Community Reintegration Center( CRC) background check if offered a position.

Education/Experience: Associate degree in Education, Behavioral Sciences, Business, or Marketing with at least three (3) years of related experience*

Preferred Experience: Bachelor's degree or higher n Education, Behavioral Sciences, Business, or Marketing with at least one (1) year of related experience*

*Related experience includes: Occupational experience in the area of student recruitment or marketing. Must have experience with student admissions and enrollment services.

Preferred License/Certification: CPR/First Aid Certification.

COMPETENCIES

• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general entry admissions and enrollment procedures.
• Knowledge of programs and transfer credit applications.
• General knowledge of community-based organizations/agencies structure and services.
• Working knowledge of marketing principles to guide behavior and decisions.
• Excellent organizing skills with an ability to prioritize and manage multiple tasks and a variety of demands including coordination of events with multiple teams.
• Ability to communicate effectively through both oral and written means while projecting an image of high professionalism.
• Must possess a high caliber of customer services skills in order to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Demonstrated ability to create, structure, and deliver public presentations to a variety of groups.
• Self-starter with the ability to work independently, and as a team member.
• Ability to access and disseminate information using computers and proficient knowledge of Microsoft Office Suite including Excel, PowerPoint and Word.
• Ability to work flexible hours to include evenings and weekends as necessary.
• Ability to possess a valid Wisconsin driver's license, vehicle, and proof of auto insurance..

Start Date: This position supports the Community Education Division and is available to start immediately. Note: This is an AEFLA grant-funded position. Funding for this position is contingent upon the terms of the grant. This position is funded through 6/30/26.

Hours: This is a full-time paraprofessional position which works 38.75 hours weekly, 100% in-person position. Hours vary based on departmental needs.

Location: Multi-campus (Walker's Square/Oak Creek), Community Reintegration Center, Day Reporting Center, and Community Based Organizations. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Application Materials: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed.

• Resume

• Cover Letter

• Complete Application. A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. This should include specific job positions held, duties performed, dates of employment, and any relevant licenses or certifications. Additionally, candidates may be required to attach copies of licenses or certifications as requested by the employer. It's crucial to ensure all aspects of the application are thoroughly addressed and documented.

Salary: Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history.

Interviews: Selected qualified candidates will be invited to virtually interview for this position on a date to be determined.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu.