Police Dispatcher

Parkland Health and Hospital System (PHHS)
United States, Texas, Dallas
5201 Harry Hines Boulevard (Show on map)
Jan 03, 2026
Location: Logistics: 1st FLR BLK 900 Compensation: $43,680- $60,132 per year (based on experience) Primary Purpose Receives, records and dispatches service calls and requests to ensure that security and public safety needs at Parkland facilities are handled in a timely manner. Minimum Specifications Education High school graduate or GED. Experience Prefer previous law enforcement experience. Equivalent Education and/or Experience Certification/Registration/Licensure Must obtain within one year from date of hire or placement in role Basic Telecommunications Certification from the State of Texas. Required Tests for Placement Skills or Special Abilities Must pass extensive background investigation. Must pass a pre-employment polygraph. Must be able to demonstrate multi-tasking abilities. Must be able to demonstrate a working knowledge of personal computers. Must have effective written and oral communication skills. Must be able to make sound judgments. Must remain calm and effectively respond during stressful and/or high pressure emergency situations. Must deal with the public and fellow employees in a tactful and diplomatic manner. Responsibilities Receive, record, and process requests for service or assistance and radio dispatch officers to provide appropriate police response. Operate National and State Criminal Information Network Systems. Maintain the confidentiality of all data entered or removed from the system including system activities. Provide supervisors with information concerning access authorizations into hospital units, offices, and restricted parking areas to prevent unauthorized access by unauthorized persons. Monitor Parkland Fire Alarm System. Dispatch appropriate responses ensuring safety and security of patients, visitors, employees and Parkland facilities. Monitor Closed Circuit Television Systems observing internal and external locations of Parkland facilities ensuring the safety and security of all persons and facilities. Stay abreast of the latest developments, advancements and techniques used in police communication operations. Maintain a working knowledge of current laws, policies, procedures, and regulations that impact or govern law enforcement and public safety. Monitor and report Communications Center equipment malfunctions, inform supervision of problems and initiate repair requests to ensure equipment remains operational. Accurately record and/or distribute police department confidential information requests to appropriate supervisory staff and administrative officials of the department as requested. Requisition ID: 988899